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The Design of Durable Goods
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Customer satisfaction
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
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2
Competing on customer outcomes
Bertini, Marco
;
Koenigsberg, Oded
- In:
MIT sloan management review
62
(
2020
)
2
,
pp. 78-84
Persistent link: https://www.econbiz.de/10012301427
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3
Optimizing service failure and damage control
Halbheer, Daniel
;
Gärtner, Dennis
;
Gerstner, Eitan
; …
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 100-115
Persistent link: https://www.econbiz.de/10011816976
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