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Psychological safety, contributions and service satisfaction of customers in group service experiences
Kuppelwieser, Volker G.; Finsterwalder, Jörg - In: Managing service quality : MSQ ; an international journal 21 (2011) 6, pp. 617-635
Persistent link: https://www.econbiz.de/10009407384
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Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker; Finsterwalder, Jörg - In: Journal of retailing and consumer services 28 (2016), pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
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Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg (contributor) - Australian and New Zealand Marketing Academy - 2011
Persistent link: https://www.econbiz.de/10009407396
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Developing a film-based service experience blueprinting technique
Pöppel, Jürgen; Finsterwalder, Jörg; Laycock, Rebecca A. - In: Journal of business research : JBR 85 (2018), pp. 459-466
Persistent link: https://www.econbiz.de/10011815618
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Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven; Kuppelwieser, Volker - In: Health marketing quarterly 33 (2016) 2, pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
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Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker; Sarstedt, Marko - In: Journal of business research : JBR 67 (2014) 12, pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
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Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker; Klaus, Philipp - In: Journal of business research : JBR 126 (2021), pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
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Attraction during the service encounter : examining the other side of the coin
Kuppelwieser, Volker; Touzani, Mourad - In: The journal of services marketing 30 (2016) 5, pp. 504-518
Persistent link: https://www.econbiz.de/10011615530
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Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp; Kuppelwieser, Volker - In: Journal of retailing and consumer services 59 (2021), pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
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The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378
Persistent link: https://www.econbiz.de/10013407509