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~subject:"Customer satisfaction"
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Customer satisfaction
Qualitätsmanagement
16,727
Quality management
15,049
Prozessmanagement
12,532
Business process management
10,813
Theorie
5,344
Theory
5,275
Robustes Verfahren
3,667
Robust statistics
3,614
Service quality
2,637
Dienstleistungsqualität
2,630
Deutschland
2,484
Germany
2,268
Supply chain
1,946
Lieferkette
1,945
Product quality
1,617
Produktqualität
1,615
Organizational change
1,421
USA
1,419
Organisatorischer Wandel
1,416
United States
1,365
Mathematische Optimierung
1,203
Mathematical programming
1,201
Standardisierung
1,199
Standardization
1,190
Manufacturing industries
1,187
Industrie
1,185
Krankenhaus
1,029
Innovation
1,022
Innovationsmanagement
1,010
Unternehmenserfolg
970
Firm performance
949
Strategisches Management
940
Innovation management
934
Hospital
926
Performance measurement
917
Kundenzufriedenheit
916
Lean Management
914
Performance-Messung
911
Lean management
872
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Undetermined
391
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117
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844
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Aufsatz in Zeitschrift
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39
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19
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18
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14
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review-article
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2
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English
879
German
58
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Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Álvarez-García, José
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
He, Zhen
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pantouvakis, Angelos
3
Pattanayak, Durgesh
3
Phusavat, Kongkiti
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Sahney, Sangeeta
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Springer-Verlag GmbH
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
International journal of productivity and quality management : IJPQM
44
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
23
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
International journal of services, economics and management
8
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Business process management journal
6
Cogent business & management
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
International Journal of Quality & Reliability Management
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of business research : JBR
5
Journal of industrial engineering and management : JIEM
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
International journal of services and standards
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
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Source
All
ECONIS (ZBW)
915
Other ZBW resources
22
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1
Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra
;
Shankar, Ravi
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 14-29
Persistent link: https://www.econbiz.de/10010252115
Saved in:
2
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
3
Business process reengineering : a recent review
Bhaskar, Hari Lal
;
Singh, R. P.
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
Saved in:
4
Prozesse kundenorientiert gestalten : der Weg zur Customer-Driven Company
Meister, Ulla
;
Meister, Holger
-
2010
Persistent link: https://www.econbiz.de/10003915250
Saved in:
5
The customer as process manager: utilization of the TRI*M methodology to continually increase customer satisfaction
Regnat, Anja
;
Schwarz, Fabian
- In:
Customising stakeholder management strategies : …
,
(pp. 125-133)
.
2006
Persistent link: https://www.econbiz.de/10003301587
Saved in:
6
Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia
-
2016
Persistent link: https://www.econbiz.de/10011422629
Saved in:
7
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
8
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
9
Total quality management as a paradigm of business success
Luburić, Radoica
- In:
Journal of central banking theory and practice
3
(
2014
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10010341109
Saved in:
10
Process improvement in the banking sector
Kovacs, Zsofia
- In:
Journal of securities operations & custody
8
(
2015/2016
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10011488452
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