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Airline service failed!
Mena, Miguela - In: International journal of business and economics 16 (2017) 3, pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal - In: Journal of air transport management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha; Clemes, Michael D.; Dean, David - In: International journal of quality and service sciences 9 (2017) 1, pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
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A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar; Can, Gülin Feryal; … - In: Journal of air transport management 57 (2016), pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
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Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop; … - In: International journal of hospitality management 80 (2019), pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
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Perceived service quality and customer loyalty : the mediating effect of passenger satisfaction in the Nigerian airline industry
Rahim, A. Ganiyu - In: International journal of management and economics 52 (2016) 1, pp. 94-117
The long-term survival and competiveness of the airline business is strongly connected to the quality of service … offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study … investigates the relationship among service quality, customer satisfaction and loyalty in the Nigerian airline industry. The cross …
Persistent link: https://www.econbiz.de/10012026399