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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
20
Konsumentenverhalten
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Taiwan
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Dienstleistungsqualität
7
Online retailing
7
Online-Handel
7
Service quality
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Kundenzufriedenheit
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Beziehungsmarketing
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Internet marketing
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Online-Marketing
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Relationship marketing
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E-commerce
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Electronic Commerce
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Viral marketing
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Virales Marketing
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Einzelhandel
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Emotion
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Employee retention
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Mitarbeiterbindung
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Online group buying
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Retail trade
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Utilitarianism
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Utilitarismus
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Website
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Advertising
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Beschwerdemanagement
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Brand image
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Brand management
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Complaint management
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Confidence
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Consumption motivation
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Emotional exhaustion
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Experiment
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Gastronomie
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Gender
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Information quality
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Wang, Edward Shih-tse
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Chang, Shu-chun
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Chen, Tzy-ling
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Cheng, Julian Ming Sung
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Chou, Nicole Pei-yu
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Juan, Pei-Yi
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Lin, Julia Ying-chao
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The service industries journal
2
Journal of electronic commerce research : JECR
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
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Services marketing quarterly
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ECONIS (ZBW)
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Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
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2
Do farmers' market and specialty food store customers differ in the effects of perceived utilitarian and hedonic shopping values?
Wang, Edward Shih-tse
- In:
Journal of marketing channels : ... distribution …
21
(
2014
)
2
,
pp. 77-86
Persistent link: https://www.econbiz.de/10010362481
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3
Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung
;
Lin, Julia Ying-chao
;
Wang, …
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
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4
The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-tse
;
Tsai, Bi-kun
;
Chen, Tzy-ling
; …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009510683
Saved in:
5
Consumer characteristics, social influence, and system factors on online group-buying repurchasing intention
Wang, Edward Shih-tse
;
Chou, Nicole Pei-yu
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 119-132
Persistent link: https://www.econbiz.de/10010378746
Saved in:
6
Entrepreneurial orientation and service innovation on consumer response : a B&B case
Wang, Edward Shih-Tse
;
Juan, Pei-Yi
- In:
Journal of small business management : JSBM ; a joint …
54
(
2016
)
2
,
pp. 532-545
Persistent link: https://www.econbiz.de/10011457292
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