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Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe

Göbl, Martin - 2003 - 1. Aufl.

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The level and determinants of international patient satisfaction with dental tourism in Bangkok, Thailand

Lwin, Hnin Nu Nu; Prattana Punnakitikashem; Thananusak, Trin - In: Cogent business & management 8 (2021) 1, pp. 1-16

Along with the medical tourism industry, dental tourism has become a trending industry as many patients travel around … international patients are highly satisfied with their dental tourism experiences in Bangkok. In addition, the results showed that …

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Fragile enhancement of attitudes and intentions following difficult decisions

Litt, Ab; Tormala, Zakary L. - In: Journal of consumer research : JCR ; an … 37 (2010/11) 4, pp. 584-598

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Customer satisfaction in Indian hospitals : moderators and mediators

Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29

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Hospital choice by Indian customers : empirical testing of a standardised model of service provider selection criteria

Palanisamy, Ganesan; Joseph, Lallu; Alur, Sivakumar - In: International journal of business and emerging markets … 13 (2021) 2, pp. 173-205

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Elements of pharmacy service and satisfaction : patient versus consumer?

Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488

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Optimal dynamic pricing problem considering patient and impatient customers' purchasing behaviour

Cao, Ping; Fan, Mengmeng; Liu, Ke - In: International journal of production research 53 (2015) 21/22, pp. 6719-6735

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Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?

Giovanis, Apostolos N.; Pierrakos, George - In: The marketing review 15 (2015) 4, pp. 439-463

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Seeking intelligence from patient experience using text mining : analysis of emergency department data

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Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system

Dayan, Mumin; Al Kuwaiti, Ibrahim A.; Husain, Zafar; … - In: International journal of quality & reliability management 39 (2022) 1, pp. 176-203

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