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Investigating the key routes to customers' delightful moments in the hotel context

Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553

Persistent link: https://www.econbiz.de/10011349968

Factors affecting the hotel's service quality : relationship marketing and corporate image

Chen, Wen-jung; Chen, Mei-liang - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 77-96

Persistent link: https://www.econbiz.de/10010358258

A study of customer care and satisfaction towards hotel service quality

Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172

Persistent link: https://www.econbiz.de/10010396379

Enhancing customer experience in Canadian hotels

Jayawardena, Chandana; Sukhu, Anupama - In: International journal of services, economics and management 6 (2014) 2, pp. 163-180

Persistent link: https://www.econbiz.de/10010432158

Analysing key indicators of website service quality using Kano and DANP hybrid model

Tabaeeian, Reihaneh Alsadat; Fahimi, Milad - In: International journal of process management and … 11 (2021) 6, pp. 791-807

Persistent link: https://www.econbiz.de/10012672163

Customer accounting and marketing performance measures usage in the hotel industry in the USA

Cengiz, Emre; Oduncuoglu, Funda; Köseoglu, Mehmet Ali - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 4-25

Persistent link: https://www.econbiz.de/10012513377

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

Satisfaction of short-term rental customers : empirical study in Portugal

Machado, Maria João Cardoso Vieira; Patuleia, Mafalda; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 361-369

This study has three specific objectives: to analyse the association between the characteristics of the accommodation and the satisfaction of short-term rental customers; to analyse whether customer satisfaction is associated with them recommending the accommodation; and to analyse which...

Persistent link: https://www.econbiz.de/10012888265

Applying expanded servicescape to the hotel industry

Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796

Persistent link: https://www.econbiz.de/10013171233

An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers

Tsai, Chen-Tsang; Hsu, Hsuan; Chen, Chia-Chi - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 869-885

Persistent link: https://www.econbiz.de/10012312159

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