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~subject:"Customer satisfaction"
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Customer satisfaction
China
126,989
Industrie
51,430
Manufacturing industries
37,862
Kundenzufriedenheit
13,908
Prozessmanagement
12,614
Business process management
10,893
USA
9,563
Auslandsinvestition
8,793
Foreign investment
8,681
United States
8,647
Wirtschaftswachstum
8,562
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8,084
Internationale Wirtschaftsbeziehungen
7,872
Indien
7,841
India
7,823
Produktivität
7,787
International economic relations
7,779
Consumer behaviour
7,645
Productivity
7,545
Deutschland
7,513
Konsumentenverhalten
7,372
Innovation
7,282
Service quality
6,991
Dienstleistungsqualität
6,803
Relationship marketing
6,135
Beziehungsmarketing
6,078
Theorie
6,016
Theory
5,957
Unternehmenserfolg
5,603
Firm performance
5,555
Germany
5,473
Japan
4,828
Multinationales Unternehmen
4,784
Schätzung
4,767
Estimation
4,689
Transnational corporation
4,624
Welt
4,402
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4,327
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4,137
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2,465
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2,336
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6
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Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
35
Aksoy, Lerzan
34
Mittal, Vikas
31
Wong, IpKin Anthony
30
Gustafsson, Anders
28
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
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Springer Fachmedien Wiesbaden
18
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
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Journal of retailing and consumer services
422
International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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Source
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ECONIS (ZBW)
13,844
Other ZBW resources
1,452
RePEc
126
EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
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1
Development of lean production system using value stream mapping approach : a case study
Sharma, Vikram
;
Virmani, Naveen
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 168-185
Persistent link: https://www.econbiz.de/10012254788
Saved in:
2
Business process reengineering : a recent review
Bhaskar, Hari Lal
;
Singh, R. P.
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
Saved in:
3
Applying Six-Sigma methodology in the Kano quality model : an example of the stationery industry
Chen, S. C.
;
Chang, Lawrence
;
Huang, Tai-hsin
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 153-170
Persistent link: https://www.econbiz.de/10003859027
Saved in:
4
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
5
Green brands, customer satisfaction and sustainable performance in the Chinese manufacturing industry
Waqas, Muhammad
;
Qingfeng, Meng
;
Ahmad, Naveed
;
Iqbal, …
- In:
Management decision
61
(
2023
)
11
,
pp. 3545-3572
Persistent link: https://www.econbiz.de/10014428529
Saved in:
6
European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir
;
Hitz, Christian
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
26
(
2018
)
3
,
pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
Saved in:
7
Queuing system for different classes of customers
Alotaibi, Youseef
;
Liu, Fei
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
Saved in:
8
Managing outsourced software projects : an analysis of project performance and customer satisfaction
Narayanan, Sriram
;
Balasubramanian, Sridhar
; …
- In:
Production and operations management : an international …
20
(
2011
)
4
,
pp. 508-521
Persistent link: https://www.econbiz.de/10009272534
Saved in:
9
Impact of business process re-engineering (BPR) implementation on customer satisfaction in e-commerce companies
Getele, Gutama Kusse
;
Jean, Arrive Tsitaire
- In:
Journal of electronic commerce in organizations : the …
16
(
2018
)
4
,
pp. 41-52
Persistent link: https://www.econbiz.de/10011941240
Saved in:
10
Links between strategic goals, information technology and customer satisfaction during business process reengineering
Jovanoski, Dragan
;
Malinovski, Toni
;
Arsenovski, Sime
- In:
International journal of business process integration …
8
(
2017
)
3
,
pp. 200-213
Persistent link: https://www.econbiz.de/10011912327
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