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Customer satisfaction
USA
330,310
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Consumer behaviour
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55,774
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55,114
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8,497
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8,369
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8,290
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7,905
Service quality
7,875
Dienstleistungsqualität
7,860
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7,628
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31
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23
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23
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21
Hyun, Sunghyup Sean
20
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20
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19
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Prybutok, Victor R.
18
Gil Saura, Irene
17
Gustafsson, Anders
17
Mittal, Vikas
16
Loureiro, Sandra Maria Correia
15
Keiningham, Timothy
14
Kim, Wansoo
14
Ringle, Christian M.
14
Roschk, Holger
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Blut, Markus
13
Evanschitzky, Heiner
13
Klaus, Philipp
13
Söderlund, Magnus
13
Wieseke, Jan
13
Bang, Nguyen
12
Hsu, Maxwell K.
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Park, Jungkun
12
Quach, Sara
12
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11
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
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American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
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Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
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1
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1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
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Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
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Tartu Ülikool
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Technische Universität Braunschweig
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Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
373
International journal of hospitality management
260
Journal of business research : JBR
207
The journal of services marketing
154
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
108
International journal of contemporary hospitality management
104
The service industries journal
93
Tourism management : research, policies, practice
90
Cogent business & management
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
82
Services marketing quarterly
75
Asia Pacific journal of marketing and logistics
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Journal of service research : JSR
62
Service business
62
Psychology & marketing
61
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
56
Journal of strategic marketing
55
Journal of service management
54
The TQM journal : the international review of organizational improvement
47
International journal of electronic marketing and retailing : IJEMR
45
The international journal of bank marketing : IJBM
45
Tourism management perspectives : TMP
45
European journal of marketing : EJM
44
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of the Academy of Marketing Science
44
Journal of air transport management
41
Total quality management & business excellence
40
International journal of quality and service sciences
38
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
38
The international review of retail, distribution and consumer research
38
Managing service quality : MSQ ; an international journal
37
The journal of business & industrial marketing
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
International journal of services, economics and management
36
International journal of electronic customer relationship management : IJECRM
35
Journal of Asian finance, economics and business : JAFEB
35
Journal of hospitality and tourism insights
34
International journal of business information systems : IJBIS
33
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ECONIS (ZBW)
8,481
Other ZBW resources
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BASE
2
RePEc
2
EconStor
1
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1
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
2
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
3
Measurement
and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
6
Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
Saved in:
7
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
8
How do you measure what you can't define? : the current state of loyalty
measurement
and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
Saved in:
9
Measuring customer experience in banks : scale development and validation
Garg, Ruchi
;
Rahmen, Zillur
;
Qureshi, M. N.
- In:
Journal of modelling in management
9
(
2014
)
1
,
pp. 87-117
Persistent link: https://www.econbiz.de/10010339081
Saved in:
10
Fans' brand commitment to basketball teams : establishing the validity and reliability of a new multidimensional scale
Shuv-Ami, Avichai
;
Thrassou, Alkis
;
Vrontis, Demetris
- In:
Journal of customer behaviour
14
(
2015
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10011551003
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