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Standardization or adaption during the web - mobile service transition : understanding the moderating role of gender

Sun, Yongqiang; Shen, Xiao-Liang; Wang, Nan - In: Journal of electronic commerce research : JECR 17 (2016) 3, pp. 266-279

Persistent link: https://www.econbiz.de/10011563215

Cross-national differences in consumer satisfaction : mobile services in emerging and developed markets

Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Journal of international marketing 23 (2015) 2, pp. 1-24

Persistent link: https://www.econbiz.de/10011292300

Switching mobile operators : evidence about consumers' behavior from a longitudinal survey

García-Mariñoso, Begoña; Suárez, David - In: Telecommunications policy : the international journal … 43 (2019) 5, pp. 426-433

Persistent link: https://www.econbiz.de/10012201064

Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment

Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152

Persistent link: https://www.econbiz.de/10011975268

The influence of technology payment adoption in satisfaction : a study with restaurant consumers

Furtado, Nilton Gomes; Furtado, Julia Vasconcelos; … - In: International journal of business excellence : IJBEX 21 (2020) 2, pp. 209-230

Persistent link: https://www.econbiz.de/10012225352

Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

Carlson, Jamie; Rahman, Mohammad M.; Taylor, Alexander; … - In: Journal of retailing and consumer services 46 (2019), pp. 149-162

Persistent link: https://www.econbiz.de/10011980821

An examination of mobile app usage and the user's life satisfaction

Linnhoff, Stefan; Smith, Katherine Taken - In: Journal of strategic marketing 25 (2017) 7, pp. 581-617

Persistent link: https://www.econbiz.de/10011855084

The value of telecom subscribers and customer relationship management

Eskafi, Maryam; hossein hosseini, Seyyed; Mohammadzadeh … - In: Business Process Management Journal 19 (2013) 4, pp. 737-748

Purpose – In new business trends, gaining customers' satisfaction has a high order in the agenda of the organizations' objectives. The purpose of this paper is to investigate the customers' value in relation to customer relationship management (CRM). Design/methodology/approach – This...

Persistent link: https://www.econbiz.de/10014688883