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Impact of brand experience on loyalty
Ong, Chuan Huat; Lee, Heng Wei; Thurasamy Ramayah - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
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A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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Evaluation of consumers' WTP for service recovery in restaurants : waiting time perspective
Ting, Chung-Te; Huang, Yu-Sheng; Lin, Cheng-Te; Pan, … - In: Administrative Sciences : open access journal 9 (2019) 3/63, pp. 1-18
Restaurant service quality assessment has generally focused on the dining service. However, restaurant service begins with waiting for the meal. When service failure occurs due to a long waiting time, restaurant managers should adopt appropriate service recovery measures to retain consumers and...
Persistent link: https://www.econbiz.de/10012145354
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Willingness to pay in negative restaurant service encounters
Sukhu, Anupama; Bilgihan, Anil; Seo, Soobin - In: International journal of hospitality management 65 (2017), pp. 11-19
Persistent link: https://www.econbiz.de/10011738809
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Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian; Rejón-Guardia, Francisco; … - In: Service business 17 (2023) 1, pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
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Role of brand heritage in local and franchise restaurant service
Ahn, Jiseon - In: Total quality management & business excellence 34 (2023) 13/14, pp. 1882-1895
Persistent link: https://www.econbiz.de/10014369732
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Investigating the impact of restaurants' sustainable practices on consumers' satisfaction and revisit intentions : a study on leading green restaurants
Chaturvedi, Pallavi; Kulshreshtha, Kushagra; Tripathi, Vikas - In: Asia-Pacific journal of business administration 16 (2024) 1, pp. 41-62
Persistent link: https://www.econbiz.de/10014455579
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The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants
Dandis, Ala' Omar; Wallace-Williams, Donna Marie; Ni, … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 2028-2051
Persistent link: https://www.econbiz.de/10014380895
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Social learning and local consumption amenities : evidence from Yelp
Anenberg, Elliot; Kuang, Chun; Kung, Edward - In: The journal of industrial economics 70 (2022) 2, pp. 294-322
Persistent link: https://www.econbiz.de/10013384666
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Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414
Persistent link: https://www.econbiz.de/10011308466