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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter; Salem, Heba - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
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Banking goes digital : the main determinants of the clients' satisfaction and trust toward fintech-based services
Rhanoui, Salma - In: International journal of economics and financial issues … 12 (2022) 5, pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
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Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
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Direct and indirect effects of perceived usefulness of loans on clients' intention to recommend financial service providers
Mbawuni, Joseph; Nimako, Simon Gyasi - In: International journal of financial services management … 8 (2015/2016) 4, pp. 333-349
Persistent link: https://www.econbiz.de/10011688223
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Trust recovery tactics in financial services : the moderating role of service failure severity
Raza, Ali; Tsiotsou, Rodoula; Sarfraz, Muhammad; Ishaq, … - In: International journal of bank marketing 41 (2023) 7, pp. 1611-1639
Persistent link: https://www.econbiz.de/10014470723
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Corporate social responsibility as a determinant of consumer loyalty : an examination of ethical standard, satisfaction, and trust
Park, Eunil; Kim, Ki Joon; Kwon, Sang Jib - In: Journal of business research : JBR 76 (2017), pp. 8-13
Persistent link: https://www.econbiz.de/10011712545
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An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova; Ricard, Line; Bergeron, Jasmin; … - In: Journal of financial services marketing : JFSM 19 (2014) 3, pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector : the mediating role of customer trust
Albarq, Abbas N. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-13
trust, and the mediating function of customer trust in the knowledge-loyalty and satisfaction-loyalty in the Saudi banking … sector. This study intends to provide light on the significance of CKM and the ways in which it can support consumer trust … descriptive statistics, seven hypotheses were created and tested. The findings exhibited that customer trust has a major impact on …
Persistent link: https://www.econbiz.de/10014246419