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Perceptions of service providers and customers of key success factors of third-party logistics relationships : an empirical study
Rajesh, R.; Pugazhendhi, S.; Ganesh, Kamala; Yves, Ducq; … - In: International journal of logistics : research and … 14 (2011) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10009412837
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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
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Flexibility and quality in logistics and relationships
Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
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The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship
Singh, Sanjit - 2020
on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India … developed to study the relationship among the linkages. Findings from the study supports that logistics service satisfaction …-seller relationship in logistics outsourcing …
Persistent link: https://www.econbiz.de/10012856166
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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …
Persistent link: https://www.econbiz.de/10013287888
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Examining how logistics service providers' adaptability impacts logistics outsourcing performance, customers' satisfaction and loyalty
Świtała, Marcin; Niestrój, Krzysztof; Hanus, Piotr - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 14 (2018) 4, pp. 449-465
Persistent link: https://www.econbiz.de/10012153790
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E-commerce logistics service quality : customer satisfaction and loyalty
Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014306944
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Innovation in logistics outsourcing relationship : in the search of customer satisfaction
Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219
Persistent link: https://www.econbiz.de/10011845961
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Analysis of 3PL sustainable relationship framework
Ali, Sadia Samar; Kaur, R.; Dubey, Rameshwar - In: International journal of services and operations management 17 (2014) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10010410880
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Role of Third Party Logistics Providers with Advanced IT to Increase Customer Satisfaction in Supply Chain Integration
Sheikh, Zaryab - 2011
The main area of change in organizational strategy is the extensive use of third party logistics providers who are … the logistics operations, companies can focus on their core competencies and other important areas of organization which …, customer satisfaction, advanced information technology and third party logistics providers, and their impact on customer …
Persistent link: https://www.econbiz.de/10013123566