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Users’ satisfaction towards facilities management, FM help desk in public higher educational institutions in Malaysia
Shafie, Fazira; Yusoff, Wan Zahari Wan; Pawi, Soeb - In: Advances in management & applied economics 2 (2012) 3, pp. 59-69
Higher educational institution (HEI) is a one of an organisation in a service industry field. It likes any other organisations are realising that the mission of the university is to provide a high quality environment that meets the requirements of users in an efficient and effectively. Basically...
Persistent link: https://www.econbiz.de/10009717348
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Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit; Speicher, Nadine - In: Service Design : innovative Services und exzellente …, (pp. 157-168). 2017
Persistent link: https://www.econbiz.de/10011735407
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When feedback interventions backfire : why higher performance feedback may result in lower self-perceived competence and satisfaction with performance
Luffarelli, Jonathan; Gonçalves, Dilney; … - In: Human resource management 55 (2016) 4, pp. 591-614
Persistent link: https://www.econbiz.de/10011535950
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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M. - In: International journal of hospitality management 27 (2008) 1, pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe; Fragnière, Emmanuel; … - In: International journal of economics and accounting : IJEA 5 (2014) 2, pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
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The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja; Slapničar, Sergeja; Štumberger, Neža - In: Journal of business economics and management 16 (2015) 4, pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...
Persistent link: https://www.econbiz.de/10010355996
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Analysis of passengers' perception of public transport quality and performance
Tyrinopoulos, Yannis; Antoniou, Constantinos - In: International journal of information systems and supply … 7 (2014) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10010378574