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Six sigma with R : statistical...
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Customer satisfaction
Qualitätsmanagement
16,859
Quality management
15,179
Service quality
2,595
Dienstleistungsqualität
2,584
Theorie
2,238
Theory
2,218
Deutschland
1,687
Product quality
1,640
Produktqualität
1,638
Germany
1,468
Prozessmanagement
1,217
Standardisierung
1,116
Standardization
1,109
Business process management
1,092
Supply chain
967
Lieferkette
965
Kundenzufriedenheit
891
Manufacturing industries
844
Industrie
833
Lean Management
805
USA
804
PC-Software
770
Lean management
765
United States
749
Unternehmenserfolg
746
PC software
742
Firm performance
736
Six Sigma
718
Krankenhaus
680
Lean production
671
Performance measurement
667
Performance-Messung
662
Lean Production
651
Hospital
605
Beziehungsmarketing
603
Relationship marketing
603
quality management
592
Innovation
581
Gesundheitswesen
541
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387
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120
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758
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29
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29
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20
research-article
16
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15
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15
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14
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14
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12
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11
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5
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5
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5
case-report
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conceptual-paper
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review-article
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2
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1
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English
857
German
59
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Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Gelbrich, Katja
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Roschk, Holger
4
Álvarez-García, José
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pantouvakis, Angelos
3
Pattanayak, Durgesh
3
Phusavat, Kongkiti
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Sahney, Sangeeta
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
International journal of quality and service sciences
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
International journal of services and operations management : IJSOM
6
Journal of industrial engineering and management : JIEM
6
The TQM Journal
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International Journal of Quality & Reliability Management
5
International journal of production research
5
International journal of services technology and management
5
Benchmarking : an international journal ; BIJ
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
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Source
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ECONIS (ZBW)
890
Other ZBW resources
26
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1
Six Sigma
Simschek, Roman
;
Oppel, Annalena
-
2018
Persistent link: https://www.econbiz.de/10011786194
Saved in:
2
Servicequalität in internen und externen Kunden-Lieferanten-Beziehungen : Antezedenzien und Effekte in einer modifizierten Service-Profit Chain
Langmann, Kristin
-
2018
-
1. Auflage
Cover -- 1. Problemstellung und Untersuchungsbedarf -- 1.1. Einführung in die Thematik -- 1.2. Forschungsstand und Forschungslücken -- 1.3. Forschungsfragen und Untersuchungsziele -- 1.4. Grundprinzipien der Forschung in der vorliegenden Arbeit -- 1.4.1 Einordnung der Forschungsdisziplin --...
Persistent link: https://www.econbiz.de/10011924057
Saved in:
3
Servicequalität in internen und externen Kunden-Lieferanten-Beziehungen : Antezedenzien und Effekte in einer modifizierten Service-Profit Chain
Langmann, Kristin
-
Center for Service Excellence
-
2018
-
1. Auflage
Persistent link: https://www.econbiz.de/10011709796
Saved in:
4
Process improvement in the banking sector
Kovacs, Zsofia
- In:
Journal of securities operations & custody
8
(
2015/2016
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10011488452
Saved in:
5
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
6
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
7
Business process reengineering : a recent review
Bhaskar, Hari Lal
;
Singh, R. P.
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
Saved in:
8
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
9
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
Saved in:
10
A framework to measure transit service quality areas to be managed
Barabino, Benedetto
;
Deiana, Eusebio
;
Mozzoni, Sara
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
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