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Customer satisfaction
Consumer behaviour
33
Konsumentenverhalten
33
Service quality
33
Dienstleistungsqualität
32
Beziehungsmarketing
31
Relationship marketing
31
Gambling
25
Glücksspiel
25
Kundenzufriedenheit
25
Intelligence
16
Intelligenz
16
Emotion
10
Brand management
9
Markenführung
9
Artificial intelligence
8
Casinos
8
Customer engagement
8
Customer loyalty
8
Emotional intelligence
8
Künstliche Intelligenz
8
Arbeitsleistung
7
Brand image
7
Job performance
7
Markenimage
7
Tourism industry
7
Tourismuswirtschaft
7
Southeast Asia
6
Südostasien
6
COVID-19
5
Customer integration
5
Customer service
5
Hotel industry
5
Hotellerie
5
Kundenintegration
5
Kundenservice
5
Macau
5
Tourism
5
Tourismus
5
Arbeitskräfte
4
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Prentice, Catherine
25
Wong, IpKin Anthony
7
Loureiro, Sandra Maria Correia
3
Wang, Xuequn
3
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2
Dong, Shi Yong
1
He, Wei
1
Hsiao, Aaron
1
Kadan, Mariam
1
Lam, Desmond
1
Larsen, Anders
1
Li, Kefang
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Lobo, Antonio
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Ma, Erdan
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Nguyen Tuyet-Mai
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Perényi, Áron
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Prajitmutita, Lyn Manassannan
1
Quach, Sara
1
Thaichon, Paramaporn
1
Tuguinay, Jovanie A.
1
Weaven, Scott
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1
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Journal of retailing and consumer services
9
International journal of hospitality management
4
Journal of business research : JBR
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
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Psychology & marketing
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ECONIS (ZBW)
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1
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
2
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
3
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
4
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
5
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
6
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
7
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
8
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
9
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
10
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
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