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Customer satisfaction
Consumer behaviour
83,098
Konsumentenverhalten
80,618
Theorie
9,713
Theory
9,545
Relationship marketing
9,454
Beziehungsmarketing
9,427
Brand management
7,581
Markenführung
7,540
Mobilkommunikation
6,981
Mobile communications
6,941
Brand image
6,711
Markenimage
6,671
Kundenzufriedenheit
5,743
Online-Handel
5,704
Online retailing
5,692
USA
5,203
United States
4,962
Social Web
4,908
Social web
4,906
Online-Marketing
4,715
Internet marketing
4,693
Service quality
4,610
Dienstleistungsqualität
4,565
Deutschland
4,494
Brand
4,322
Markenartikel
4,312
Einzelhandel
4,262
Retail trade
4,219
Germany
4,178
Electronic Commerce
4,036
E-commerce
3,782
Werbewirkung
3,685
Advertising effects
3,647
Verbraucherverhalten
3,587
Experiment
3,445
Emotion
3,264
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3,075
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2,994
Privater Konsum
2,891
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3,229
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983
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5,224
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676
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4,933
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73
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50
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46
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46
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45
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45
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13
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13
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10
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8
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5,790
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108
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
15
Söderlund, Magnus
14
Balaji, M. S.
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Larivière, Bart
10
Qu, Hailin
10
Quach, Sara
10
Verhoef, Peter C.
10
Amin, Muslim
9
Bang, Nguyen
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Frank, Björn
9
Huber, Frank
9
Kim, Woo Gon
9
Muskat, Birgit
9
Park, Jungkun
9
Prashar, Sanjeev
9
Rohman, Fatchur
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
325
International journal of hospitality management
202
Journal of business research : JBR
156
The journal of services marketing
104
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
78
Cogent business & management
74
Tourism management : research, policies, practice
60
Services marketing quarterly
59
The service industries journal
54
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of strategic marketing
43
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of Islamic marketing
27
International journal of business information systems : IJBIS
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Journal of retailing
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
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ECONIS (ZBW)
5,738
Other ZBW resources
161
BASE
2
RePEc
2
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1
The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions
Alnawas, Ibrahim
;
Aburub, Faisal
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 313-322
Persistent link: https://www.econbiz.de/10011528732
Saved in:
2
Explain the intention to use smartphones for mobile shopping
Agrebi, Sinda
;
Jallais, Joël
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 16-23
Persistent link: https://www.econbiz.de/10010468505
Saved in:
3
Factors affecting third-generation mobile services : applying the purchase intention model
Lin, Tung-Ching
;
Wu, Sheng
;
Wang, Kuei-Ing
;
Tsai, Meng-Chun
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
1
,
pp. 47-75
Persistent link: https://www.econbiz.de/10010506802
Saved in:
4
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
5
How to satisfy him and her, and get loyalty in mobile commerce shopping application
Panitharn Juntongjin
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
Saved in:
6
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
7
Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services
Chigori, Darlington
;
Viljoen, Kim
;
Ford, Mari
; …
- In:
Journal of economic and financial sciences : JEF
13
(
2020
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012321232
Saved in:
8
The influence of technology payment adoption in satisfaction : a study with restaurant consumers
Furtado, Nilton Gomes
;
Furtado, Julia Vasconcelos
; …
- In:
International journal of business excellence : IJBEX
21
(
2020
)
2
,
pp. 209-230
Persistent link: https://www.econbiz.de/10012225352
Saved in:
9
Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina
;
Ammi, Chantal
;
Baudier, Patricia
- In:
Journal of global information management : an official …
28
(
2020
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
Saved in:
10
Determinants of mobile banking users' loyalty
Santos, Manuel Alonso dos
;
Soto-Fuentes, Y.
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
5
,
pp. 615-633
Persistent link: https://www.econbiz.de/10012258072
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