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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,835
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81,386
Sustainable development
50,567
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50,016
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23,146
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9,040
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5,739
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5,737
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5,635
Internet marketing
5,585
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5,455
Innovation
5,289
Corporate reputation
5,068
sustainable development
5,025
Firmenimage
4,985
Service quality
4,688
Brand
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Han, Heesup
55
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26
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20
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17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
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Ryu, Kisang
11
Ahn, Jiseon
10
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10
Blut, Markus
10
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Qu, Hailin
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Quach, Sara
10
Sparks, Beverley
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Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
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Gil Saura, Irene
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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IGI Global
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Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
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Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
326
International journal of hospitality management
207
Journal of business research : JBR
163
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
79
Cogent business & management
73
Services marketing quarterly
61
Tourism management : research, policies, practice
60
The service industries journal
52
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of strategic marketing
44
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Journal of service management
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
European journal of marketing : EJM
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
32
The international review of retail, distribution and consumer research
32
Journal of Services Marketing
31
Journal of Islamic marketing
29
Journal of Asian finance, economics and business : JAFEB
28
Journal of air transport management
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
International journal of retail & distribution management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
International journal of services and operations management
25
Total quality management & business excellence
25
European Journal of Marketing
24
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ECONIS (ZBW)
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Other ZBW resources
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BASE
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EconStor
1
USB Cologne (EcoSocSci)
1
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1
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
2
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
3
Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha
- In:
International journal of business & management : IJoBM
10
(
2022
)
2
,
pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
Saved in:
4
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
5
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
6
Essays on customer satisfaction, pricing strategies, and sustainable purchasing behavior in the insurance industry
Jahnert, Jonas Raphael
-
2023
Persistent link: https://www.econbiz.de/10014286128
Saved in:
7
Corporate heritage brands, augmented role identity and customer satisfaction
Balmer, John M. T.
;
Chen, Weifeng
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1510-1521
Persistent link: https://www.econbiz.de/10011755156
Saved in:
8
Loyalty to higher education institutions and the relationship with reputation : an integrated model with multi-stakeholder approach
García-Rodríguez, Francisco J.
;
Gutiérrez-Taño, …
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 223-245
Persistent link: https://www.econbiz.de/10014566958
Saved in:
9
We are who we are : Incorporation of individual culture in customer satisfaction models
Parahoo, Sanjai K.
;
Al-Nakeeb, Ahmed
;
Onagun, Ismail
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 220-230
Persistent link: https://www.econbiz.de/10011480295
Saved in:
10
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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