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Customer satisfaction
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17
Mittal, Vikas
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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International Conference on Services Management <North Cyprus)>
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Journal of retailing and consumer services
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Journal of business research : JBR
153
International journal of hospitality management
137
The journal of services marketing
110
The service industries journal
67
Journal of hospitality marketing & management
65
Industrial marketing management : the international journal for industrial and high-tech firms
61
Journal of travel and tourism marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
50
Cogent business & management
48
Journal of service research : JSR
47
Service business
44
Services marketing quarterly
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
The journal of business & industrial marketing
41
Journal of strategic marketing
40
The TQM journal : the international review of organizational improvement
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of the Academy of Marketing Science
34
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
Journal of service research
28
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of retailing
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International journal of quality and service sciences
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Total quality management & business excellence
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International journal of electronic marketing and retailing : IJEMR
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Journal of marketing
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The international review of retail, distribution and consumer research
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Journal of Asian finance, economics and business : JAFEB
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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SpringerLink / Bücher
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
5,536
RePEc
2
BASE
1
EconStor
1
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1
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10
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1
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
2
Eye for eye : examining retaliation in business-to-business relationships
Vidal, David
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 47-67
Persistent link: https://www.econbiz.de/10010344386
Saved in:
3
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
4
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
5
Customer satisfaction as a mediator between causes (trust and communication) and the outcome (customer loyalty) in business-to-business relationship marketing in the South African...
Mbango, Phineas
;
Phiri, M. A.
- In:
Journal of governance and regulation : international …
4
(
2015
)
3
,
pp. 79-88
Persistent link: https://www.econbiz.de/10011609458
Saved in:
6
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
7
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
8
Empirical research on the impact of network externalities on online loyalty in B2B platforms
Li, Li
;
Wu, Xiaoli
;
Zhang, Yue
;
Zhao, Jie
- In:
International journal of networking and virtual …
15
(
2015
)
2/3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011440071
Saved in:
9
Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan
;
Wang, Yong Jian
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10011529305
Saved in:
10
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
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