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Customer satisfaction
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IGI Global
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HAL
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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Journal of retailing and consumer services
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International journal of hospitality management
361
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
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Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
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European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
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Asia Pacific journal of marketing and logistics
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Service business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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EconStor
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BASE
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USB Cologne (EcoSocSci)
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1
Enhancing customer experience in Canadian hotels
Jayawardena, Chandana
;
Sukhu, Anupama
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
Saved in:
2
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
3
The impact of implementing chatbot on customer visit intention : application for hotel management
Nguyen Thi Khanh Chi
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
2
,
pp. 148-165
Persistent link: https://www.econbiz.de/10014310264
Saved in:
4
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
5
Fostering customer
loyalty
across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
6
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
7
The role of the online flower of service in enhancing guest
loyalty
via the mediating role of guest experience : a structural equation modelling approach
Ahmad, Alaeddin Mohammad Khalaf
;
Kakeesh, Dana
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012695449
Saved in:
8
The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study
Fang, Shujie
;
Han, Xiaoyun
;
Chen, Shuping
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 246-266
Persistent link: https://www.econbiz.de/10014253110
Saved in:
9
Exploring the antecedents of hotel customer
loyalty
: a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
10
Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam
;
Pandey, Mrinalini
- In:
International journal of business innovation and research
20
(
2019
)
1
,
pp. 87-105
Persistent link: https://www.econbiz.de/10012144497
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