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Customer satisfaction
Konsumentenverhalten
78,690
Consumer behaviour
78,259
Unternehmensethik
17,262
Unternehmenskultur
16,955
Business ethics
16,346
Corporate culture
15,601
Theorie
15,432
Theory
15,137
Ethik
12,042
Ethics
11,355
Wirtschaftsethik
9,287
Beziehungsmarketing
9,014
Relationship marketing
8,997
Deutschland
7,768
Corporate Social Responsibility
7,732
Markenführung
7,637
USA
7,637
Brand management
7,632
Corporate social responsibility
7,612
United States
7,234
Germany
7,170
Economic ethics
7,130
Markenimage
6,576
Brand image
6,543
Kundenzufriedenheit
5,443
Soziale Werte
5,434
Online-Handel
5,378
Online retailing
5,365
Social values
5,333
Social Web
4,677
Social web
4,675
Dienstleistungsqualität
4,429
Service quality
4,426
Online-Marketing
4,349
Internet marketing
4,326
Brand
4,239
Markenartikel
4,235
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4,150
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4,134
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5,322
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115
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Bang, Nguyen
10
Barnes, Donald C.
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Ahn, Jiseon
9
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Seger-Guttmann, Tali
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Institutionen för Industriell Ekonomi och Organisation (INDEK), Kungliga Tekniska Högskolan (KTH)
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
322
International journal of hospitality management
187
Journal of business research : JBR
150
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
56
The service industries journal
51
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
The international review of retail, distribution and consumer research
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of services and operations management
24
Total quality management & business excellence
24
International journal of business information systems : IJBIS
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
5,438
RePEc
4
BASE
2
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81
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81
Core Chinese cultural values : perceived justice and post-recovery satisfaction in higher education services
Lee, Joseph Lok-Man
;
Cheng, Calvin Wah-On
;
Liu, Vanessa …
- In:
Service business
16
(
2022
)
3
,
pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
Saved in:
82
Reconceptualizing value creation : exploring the role of goal congruence in the co-creation process
Sheng, Margaret L.
;
Natalia, Natalia
;
Hsieh, C. Y.
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209712
Saved in:
83
The impact of social commercial platforms on entrepreneurship in a developing country
Mallah Boustani, Nada
;
Sayegh, May Merhej
- In:
Smart Technologies for Organizations : Managing a …
,
(pp. 89-106)
.
2023
Persistent link: https://www.econbiz.de/10014288683
Saved in:
84
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
85
Value creation : an internal customers' perspective
Grace, Debra
;
Lo Iacono, Joseph
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
Saved in:
86
The benefits of walking your talk : aggregate effects of behavioral integrity on guest satisfaction, turnover, and hotel profitability
Simons, Tony
;
McLean Parks, Judi
;
Tomlinson, Edward C.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10011912810
Saved in:
87
Financial disclosure and customer satisfaction : do companies talking the talk actually walk the walk?
Balvers, Ronald J.
;
Gaski, John F.
;
McDonald, Bill
- In:
Journal of business ethics : JOBE
139
(
2016
)
1
,
pp. 29-45
Persistent link: https://www.econbiz.de/10011609404
Saved in:
88
Panacea or paradox? : the moderating role of ethical climate
Tanner, Emily C.
;
Tanner, John F.
;
Wakefield, Kirk
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10010527058
Saved in:
89
The effect of CSR practices on organisational performance in the container shipping in Taiwan
Yang, Chung-Shan
- In:
International journal of shipping and transport …
10
(
2018
)
2
,
pp. 181-201
Persistent link: https://www.econbiz.de/10011861109
Saved in:
90
Understanding the loss of trust in large banks
Hurley, Robert F.
;
Gong, Xueping
;
Waqar, Adeela
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
Saved in:
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