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Others service experiences : emotions, perceived justice, and behavior

Mattila, Anna; Hanks, Lydia; Wang, Chenya - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 552-571

Persistent link: https://www.econbiz.de/10010371632

How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory

Jiang, Wen; Shum, Cass; Min, Hyounae; Ding, Ye - In: International journal of hospitality management 110 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014310677

The influence of store atmosphere on emotional responses and re-purchase intentions

Tulipa, Diyah; Sri Gunawan; Supit, V. Henky - In: Inventi impact: retailing & consumer services (2015) 2, pp. 91-104

Persistent link: https://www.econbiz.de/10011477195

Survival mode strategy for traditional market in Indonesia based on consumer behaviour perspective

Ronald, Ronald; Amelia, Amelia - In: International journal of trade and global markets 15 (2022) 1, pp. 124-133

Persistent link: https://www.econbiz.de/10012887915

Customer experience, well-being, and loyalty in the spa hotel context : integrating the top-down & bottom-up theories of well-being

Huang, Yu-Chih; Chen, Chun-Chu; Gao, Mingjie Jessie - In: Journal of travel and tourism marketing 36 (2019) 5, pp. 595-611

Persistent link: https://www.econbiz.de/10012179446

Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers

Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493

Persistent link: https://www.econbiz.de/10014558954

Investigating the relationship between experience, well-being, and loyalty : a study of wellness tourists

Ramjit Singh; Manhas, Parikshat Singh; Mir, Mudasir Ahmad; … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20

The present research aims to determine the relationship between the construct of autonomy, intrinsic motivation, and tourist experience, as well as loyalty in the context of wellness and spa tourism. The exploratory-descriptive design was adopted in the present research. A research instrument...

Persistent link: https://www.econbiz.de/10013395870

Understanding how satisfactory service relationships can be mutually beneficial in the higher education context

Malhotra, Neeru; Frech, Bernadette; Leeflang, Peter; … - In: European journal of marketing 57 (2023) 2, pp. 562-598

Persistent link: https://www.econbiz.de/10013502596

Investigating the key routes to customers' delightful moments in the hotel context

Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553

Persistent link: https://www.econbiz.de/10011349968

Emotion regulation at service encounters : coping with the behavior of other customers

Miao, Li - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 49-76

Persistent link: https://www.econbiz.de/10010358260

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