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How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu; Li, Yong-Quan; Liu, Chih-Hsing - In: Journal of air transport management 75 (2019), pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
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Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop; … - In: International journal of hospitality management 80 (2019), pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
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A conceptual model of customer satisfaction : moderating effects of price sensitivity and quality seekers in the airline industry
Khudhair, Harith Yas; Bin Jusoh, Ahmad; Abbas Mardani; … - In: Contemporary economics 13 (2019) 3, pp. 283-292
Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction … and loyalty, it is important that airlines provide high-quality services. This paper examines different elements of … service quality in the airline industry, including the moderating effects of price sensitivity and quality seekers on the …
Persistent link: https://www.econbiz.de/10012176686
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Willingness to pay in negative restaurant service encounters
Sukhu, Anupama; Bilgihan, Anil; Seo, Soobin - In: International journal of hospitality management 65 (2017), pp. 11-19
Persistent link: https://www.econbiz.de/10011738809
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Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis; Korfiatis, Nikolaos; … - In: Journal of travel research : a quarterly publication of … 58 (2019) 3, pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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Understanding the intention to use self service technologies in the airline industry
Thamaraiselvan, N.; Arul, S. Thanigai; Kasilingam, Dharun - In: International journal of services, economics and management 10 (2019) 2, pp. 89-109
Persistent link: https://www.econbiz.de/10012178915
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Service encounter value and online engagement behaviors
Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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The effect of customer relationship management practices on airline customer loyalty
Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 11-19
Persistent link: https://www.econbiz.de/10012159006
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The influence of brand experience and service quality on customer engagement
Prentice, Catherine; Wang, Xuequn; Loureiro, Sandra … - In: Journal of retailing and consumer services 50 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012114115