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Customer satisfaction
Consumer behaviour
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4,421
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16
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14
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14
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12
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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National Bureau of Economic Research
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1
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1
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Journal of retailing and consumer services
321
International journal of hospitality management
199
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
59
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
27
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
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ECONIS (ZBW)
5,543
Other ZBW resources
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RePEc
1
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1
Should captive sardines be compensated? : serving customers in a confined zone
Chen, Rachel R.
;
Gerstner, Eitan
;
Yang, Yinghui
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
3
,
pp. 599-608
Persistent link: https://www.econbiz.de/10003868077
Saved in:
2
Failure : perspectives and prospects in marketing and consumption theory
Kjeldgaard, Dannie
;
Nøjgaard, Mikkel
;
Hartmann, …
- In:
Marketing theory
21
(
2021
)
2
,
pp. 277-286
Persistent link: https://www.econbiz.de/10012520610
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3
Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
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4
Loyalty intentions : does the effect of commitment, credibility and awareness vary across consumers with low and high involvement?
Mathew, Veeva
;
Ali, Rofin Thirunelvelikaran Mohammed
; …
- In:
Journal of Indian business research
6
(
2014
)
3
,
pp. 213-230
Persistent link: https://www.econbiz.de/10010492688
Saved in:
5
What drives product involvement and satisfaction with OFDs amid COVID-19?
Das, Manoj
;
Ramalingam, Mahesh
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366364
Saved in:
6
Presenting products on websites : the importance of information quality criteria for online shoppers
Amsl, Sarah
;
Watson, Iain
;
Teller, Christoph
;
Wood, Steve
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1213-1238
Persistent link: https://www.econbiz.de/10014484078
Saved in:
7
How perceived interactivity affects consumers' shopping intentions in live stream commerce : roles of immersion, user gratification and product involvement
Joo, Eunsin
;
Yang, Jing
- In:
Journal of research in interactive marketing : …
17
(
2023
)
5
,
pp. 754-772
Persistent link: https://www.econbiz.de/10014428170
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8
Influence of product involvement on tourist shopping behavior : the mediating role of place attachment, satisfaction, and visit frequency
Abdulsalam, Marwa
;
Dahana, Wirawan Dony
- In:
Journal of international consumer marketing
34
(
2022
)
5
,
pp. 552-566
Persistent link: https://www.econbiz.de/10013465901
Saved in:
9
Website adoption for
agritourism
companies : key features and perceptions of customers
Angioni, Margherita
;
Musso, Fabio
- In:
International journal of applied behavioral economics : …
7
(
2018
)
4
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
Saved in:
10
Experiential consumption of a South African wine farm destination as an
agritourism
attraction
Back, Robin M.
;
Tasci, Asli DA
;
Milman, Ady
- In:
Journal of vacation marketing
26
(
2020
)
1
,
pp. 57-72
Persistent link: https://www.econbiz.de/10012166146
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