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Dependency relationships between critical factors of quality and employee satisfaction

Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612

Persistent link: https://www.econbiz.de/10011579888

Quality management and customer results : the tourist accommodation sector in Spain

Álvarez-García, José; Río Rama, María de la Cruz del; … - In: International journal of quality & reliability management 34 (2017) 5, pp. 701-719

Persistent link: https://www.econbiz.de/10011706956

Evaluation of service quality at a sport center : case study

Álvarez-García, José; Oliveira, Cristiana; … - In: Sports management as an emerging economic activity : …, (pp. 73-85). 2017

Persistent link: https://www.econbiz.de/10011758352

Quality management and customer results: the tourist accommodation sector in Spain

Álvarez-García, José; del Río-Rama, María de la Cruz; … - In: International Journal of Quality & Reliability Management 34 (2017) 5, pp. 701-719

Purpose The purpose of this paper is to examine the relationship between the critical factors of quality and customer results and also investigate the structure of relationships between the critical factors of quality, in the context of the tourist accommodation sector in Spain....

Persistent link: https://www.econbiz.de/10014801779