//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How anticipated regret influen...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
83,460
Konsumentenverhalten
81,010
Emotion
10,786
Theorie
10,046
Theory
9,853
Relationship marketing
9,538
Beziehungsmarketing
9,505
Brand management
7,909
Markenführung
7,860
Brand image
7,196
Markenimage
7,157
Kundenzufriedenheit
6,133
Online-Handel
5,693
Online retailing
5,683
USA
5,283
Social Web
5,089
Social web
5,087
United States
5,030
Service quality
4,870
Dienstleistungsqualität
4,818
Online-Marketing
4,653
Internet marketing
4,641
Brand
4,434
Markenartikel
4,423
Deutschland
4,313
Einzelhandel
4,232
Retail trade
4,193
Structural equation model
4,189
Strukturgleichungsmodell
4,166
Germany
4,021
Experiment
3,940
Werbewirkung
3,817
Advertising effects
3,775
Electronic Commerce
3,705
Verbraucherverhalten
3,617
E-commerce
3,598
Advertising
3,117
Herkunftsbezeichnung
3,065
Werbung
3,032
more ...
less ...
Online availability
All
Undetermined
3,403
Free
1,027
Type of publication
All
Article
5,602
Book / Working Paper
698
Journal
3
Type of publication (narrower categories)
All
Article in journal
5,287
Aufsatz in Zeitschrift
5,287
research-article
148
Aufsatz im Buch
131
Book section
131
Hochschulschrift
89
Graue Literatur
79
Non-commercial literature
79
Thesis
58
Conference paper
51
Konferenzbeitrag
51
Arbeitspapier
45
Working Paper
45
Collection of articles of several authors
15
Sammelwerk
15
Konferenzschrift
10
Aufsatzsammlung
8
conceptual-paper
8
Collection of articles written by one author
7
Sammlung
7
Case study
6
Fallstudie
6
Ratgeber
4
non-article
4
review-article
4
Conference proceedings
3
case-report
3
Guidebook
2
Reprint
2
review
2
viewpoint
2
Amtsdruckschrift
1
Article
1
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Government document
1
Handbook
1
Handbuch
1
Lehrbuch
1
more ...
less ...
Language
All
English
6,178
German
122
French
2
Undetermined
2
Author
All
Han, Heesup
57
Mattila, Anna S.
26
Usman, Osly
20
Prayag, Girish
19
Hyun, Sunghyup Sean
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Gustafsson, Anders
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Mittal, Vikas
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Barnes, Donald C.
12
Klaus, Philipp
12
Lee, Choong-Ki
12
Ryu, Kisang
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Qu, Hailin
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Bang, Nguyen
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Ringle, Christian M.
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Gursoy, Dogan
9
Hsu, Maxwell K.
9
Huber, Frank
9
Izogo, Ernest Emeka
9
Kim, Wansoo
9
Kim, Woo Gon
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
324
International journal of hospitality management
225
Journal of business research : JBR
164
The journal of services marketing
110
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
70
The service industries journal
66
Services marketing quarterly
59
Psychology & marketing
54
Asia Pacific journal of marketing and logistics
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Service business
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of strategic marketing
46
International journal of electronic marketing and retailing : IJEMR
44
Journal of service management
43
Journal of service research : JSR
41
Tourism management perspectives : TMP
40
European journal of marketing : EJM
37
The international journal of bank marketing : IJBM
37
Journal of Services Marketing
33
Journal of Asian finance, economics and business : JAFEB
32
The international review of retail, distribution and consumer research
32
Tourism analysis : an interdisciplinary tourism & hospitality journal
31
International journal of quality and service sciences
30
International journal of services, economics and management
30
International journal of services and operations management
29
Journal of the Academy of Marketing Science
29
International journal of business information systems : IJBIS
28
The TQM journal : the international review of organizational improvement
28
Total quality management & business excellence
28
International journal of retail and distribution management
27
Journal of Islamic marketing
27
Journal of air transport management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
more ...
less ...
Source
All
ECONIS (ZBW)
6,127
Other ZBW resources
172
BASE
2
EconStor
1
RePEc
1
Showing
1
-
10
of
6,303
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
Role of brand experience, brand trust and brand love in assessing brand loyalty : a study of fashion jewellery brands among women
Nim, Dheeraj
;
Jaggi, Shamily
;
Gursimranjit Singh
- In:
International journal of internet marketing and …
17
(
2022
)
1/2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10014318190
Saved in:
3
The influence of external and internal factors of consumer behaviour on customer satisfaction and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia
Rushadi
- In:
International journal of markets and business systems
2
(
2016
)
4
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011716080
Saved in:
4
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
5
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
6
The role of brand orientation in the higher education sector : a student-perceived paradigm
Casidy, Riza
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
5
,
pp. 803-820
Persistent link: https://www.econbiz.de/10010228957
Saved in:
7
Customer loyalty : a customer experience approach with special reference to organised retailing in India
Sathish, A. S.
;
Ganesan, P.
- In:
International journal of economic policy in emerging …
8
(
2015
)
4
,
pp. 347-360
Persistent link: https://www.econbiz.de/10011505998
Saved in:
8
A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza
;
Wymer, Walter
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
Saved in:
9
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
10
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->