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Service quality and hospitality organizations

Ekinci, Yuksel - In: The Sage handbook of hospitality management, (pp. 316-330). 2008

Persistent link: https://www.econbiz.de/10003756725

Reflections on "social media : influencing customer satisfaction in B2B sales" and a research agenda

Nunan, Daniel; Sibai, Olivier; Schivinski, Bruno; … - In: Industrial marketing management : the international … 75 (2018), pp. 31-36

Persistent link: https://www.econbiz.de/10011963365

Dashed expectations in service experiences : effects of robots human-likeness on customers' responses

Grazzini, Laura; Viglia, Giampaolo; Nunan, Daniel - In: European journal of marketing 57 (2023) 4, pp. 957-986

Persistent link: https://www.econbiz.de/10014252225

An extended model of the Antecedents and Consequences of Consumer Satisfaction for Hospitality Services

Ekinci, Yuksel; Dawes, Philip L.; Massey, Graham R. - 2008

Purpose – The purpose of this paper is to examine the impact of self-congruence on consumer satisfaction with services and to develop and test a conceptual model of the antecedents and consequences of consumer satisfaction in the hospitality industry. Design/methodology/approach – The...

Persistent link: https://www.econbiz.de/10009458956

Customer management in public sector organisations

Woodcock, Neil; Stone, Merlin; Ekinci, Yuksel - In: Journal of direct, data and digital marketing practice … 10 (2008/09) 1, pp. 16-28

Persistent link: https://www.econbiz.de/10003763933

Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521

Persistent link: https://www.econbiz.de/10003870676

A cross validation of consumer-based brand equity models : driving customer equity in retail brands

Çifci, Sertaç; Ekinci, Yuksel; Whyatt, Georgina; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3740-3747

Persistent link: https://www.econbiz.de/10011515251

Brand equity, brand loyalty and consumer satisfaction

Nam, Janghyeon; Ekinci, Yuksel; Whyatt, Georgina - In: Annals of tourism research : ATR ; a social sciences journal 38 (2011) 3, pp. 1009-1030

Persistent link: https://www.econbiz.de/10009300820

Self-congruence, functional congruence, and destination choice

Ahn, Taehong; Ekinci, Yuksel; Li, Gang - In: Journal of business research : JBR 66 (2013) 6, pp. 719-723

Persistent link: https://www.econbiz.de/10009739964

Antecedents of travellers' electronic word-of-mouth communication

Liang, Silvia Wan-ju; Ekinci, Yuksel; Occhiocupo, Nicoletta - In: Journal of marketing management : MM 29 (2013) 5/6, pp. 584-606

Persistent link: https://www.econbiz.de/10009776469