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Tourist engagement and citizenship behavior : the mediating role of relationship quality in the hotel industry

Shafiee, Majid Mohammad; Tabaeeian, Reihaneh Alsadat; … - In: Tourism and hospitality research : THR 20 (2020) 4, pp. 481-492

Persistent link: https://www.econbiz.de/10012263796

Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach

Adil, Mohd; Nasir, Mohd; Kumar, Mukesh - In: International journal of productivity and quality … 34 (2021) 4, pp. 561-580

Persistent link: https://www.econbiz.de/10013093171

How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region

Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495

Persistent link: https://www.econbiz.de/10010358419

Customer Service in Varna Hotels : Foreign Tourists’ Perceptions

Ivanova, Maya G. - 2017

The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...

Persistent link: https://www.econbiz.de/10012942808

The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19

Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495090

Tourists' hotel event experience and satisfaction : an integrative approach

Boo, Soyoung; Busser, James A. - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 895-908

Persistent link: https://www.econbiz.de/10011941774

How satisfying are Shanghai's superior hotels? : the views of international tourists

Wu, Mao-Ying; Pearce, Philip; Dong, Wang - In: International journal of contemporary hospitality management 29 (2017) 4, pp. 1096-1115

Persistent link: https://www.econbiz.de/10011707966

The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study

Fang, Shujie; Han, Xiaoyun; Chen, Shuping - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 246-266

Persistent link: https://www.econbiz.de/10014253110

Holistic tourist experience in halal tourism evidence from Indonesian domestic tourists

Suhartanto, Dwi; Gan, Christopher; Andrianto, Tomy; … - In: Tourism management perspectives : TMP 40 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013209348

Model of foreign tourists' loyalty in cultural and heritage tourism in Bali

Wiranatha, Agung Suryawan; Bendesa, I Komang Gde; … - In: International journal of applied business and economic … 16 (2018) 2, pp. 279-294

Persistent link: https://www.econbiz.de/10012007305

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