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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,658
Konsumentenverhalten
81,208
Social Web
20,796
Social web
20,765
Emotion
10,814
Relationship marketing
10,447
Beziehungsmarketing
10,421
Theorie
10,014
Theory
9,832
Online-Marketing
8,528
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8,466
Internet marketing
8,433
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8,428
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7,103
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7,071
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6,411
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6,400
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6,229
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5,637
United States
5,384
Electronic Commerce
5,046
Service quality
4,941
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4,923
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4,903
Dienstleistungsqualität
4,892
E-commerce
4,874
Deutschland
4,872
Germany
4,553
Brand
4,518
Markenartikel
4,505
Einzelhandel
4,296
Retail trade
4,256
Experiment
4,160
Werbewirkung
4,085
Advertising effects
4,043
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3,591
Advertising
3,404
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3,325
Marketingmanagement
3,285
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Han, Heesup
55
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Usman, Osly
21
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18
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Hyun, Sunghyup Sean
16
Gustafsson, Anders
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Barnes, Donald C.
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Ryu, Kisang
12
Wu, Luorong
12
Hsu, Maxwell K.
11
Keiningham, Timothy
11
Law, Chun Hung Roberts
11
Liu, Chih-Hsing
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Verhoef, Peter C.
11
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10
Bang, Nguyen
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Qu, Hailin
10
Roschk, Holger
10
Torres, Edwin N.
10
Xu, Xun
10
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
332
International journal of hospitality management
230
Journal of business research : JBR
169
The journal of services marketing
114
Journal of hospitality marketing & management
100
Journal of travel and tourism marketing
97
International journal of contemporary hospitality management
89
Cogent business & management
75
Tourism management : research, policies, practice
70
Services marketing quarterly
62
The service industries journal
62
Psychology & marketing
56
Asia Pacific journal of marketing and logistics
52
Service business
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
Journal of strategic marketing
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of service management
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of service research : JSR
42
Tourism management perspectives : TMP
41
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
33
Journal of air transport management
32
Journal of Services Marketing
31
The TQM journal : the international review of organizational improvement
30
International journal of quality and service sciences
29
Journal of Asian finance, economics and business : JAFEB
29
Journal of hospitality and tourism insights
29
Tourism analysis : an interdisciplinary tourism & hospitality journal
29
International journal of services, economics and management
28
Journal of internet commerce
28
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of retailing
27
Total quality management & business excellence
27
International journal of business information systems : IJBIS
26
International journal of services and operations management
26
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ECONIS (ZBW)
6,224
Other ZBW resources
165
BASE
2
RePEc
1
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1
Exploring cruise tourists' sentiment expression pattern from online reviews : an insight into market positioning
Sun, Xiaodong
;
Cao, Xiulian
;
Lau, Yui-yip
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014554178
Saved in:
2
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Peer-to-peer accommodation experience and guest actual recommendations : a novel mixed-method approach
Zhu, Jingjie
;
Cheng, Mingming
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012591901
Saved in:
5
Customer experience through online reviews from TripAdvisor : the case of Orlando theme parks
Costa, Sara Morgado da
;
Moro, Sérgio
;
Rita, Paulo
; …
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
1
,
pp. 48-77
Persistent link: https://www.econbiz.de/10013503841
Saved in:
6
Unlocking the voice of employee perspectives : exploring the relevance of online platform reviews on organizational perceptions
Sekar, Srinivasan
;
Subhakaran, Sriji Edakkat
; …
- In:
Management decision
61
(
2023
)
11
,
pp. 3408-3429
Persistent link: https://www.econbiz.de/10014428510
Saved in:
7
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
8
Using neutral sentiment reviews to improve customer requirement identification and product design strategies
Zhang, Min
;
Sun, Lin
;
Wang, G. Alan
;
Li, Yuzhuo
;
He, …
- In:
International journal of production economics
254
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013461611
Saved in:
9
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
Saved in:
10
What motivates consumers to write online reviews? : qualitative research in the Indian cultural context
Kaur, Kulwinder
;
Tejinderpal Singh
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 170-188
Persistent link: https://www.econbiz.de/10012584509
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