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Customer satisfaction
Service quality
21,753
Dienstleistungsqualität
21,002
Dienstleistungssektor
12,458
Service industry
11,452
Public sector
9,772
Öffentlicher Sektor
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3,981
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2,634
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2,630
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2,198
New public management
2,165
Krankenhaus
2,094
Innovation
2,092
Hospital
2,072
Großbritannien
1,832
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1,811
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1,800
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1,766
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1,744
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1,715
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
18
McColl-Kennedy, Janet R.
15
Shahin, Arash
15
Söderlund, Magnus
15
Balaji, M. S.
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Van Vaerenbergh, Yves
12
Grégoire, Yany
11
Guchait, Priyanko
11
Ali, Faizan
10
Amin, Muslim
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Bonfanti, Angelo
8
Bujisic, Milos
8
Gursoy, Dogan
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
228
Journal of retailing and consumer services
217
Journal of business research : JBR
149
The journal of services marketing
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
106
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
83
Services marketing quarterly
80
Journal of air transport management
65
Tourism management : research, policies, practice
65
Service business
63
The TQM journal : the international review of organizational improvement
63
Journal of service research : JSR
60
International journal of quality and service sciences
59
Cogent business & management
55
International journal of services and operations management
55
Total quality management & business excellence
53
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
50
International journal of services, economics and management
46
Journal of service management
46
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
International journal of services and operations management : IJSOM
43
Managing service quality : MSQ ; an international journal
43
Journal of Services Marketing
39
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
Journal of service theory and practice
25
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ECONIS (ZBW)
6,417
Other ZBW resources
171
RePEc
21
EconStor
9
BASE
2
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1
Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment
Nor, Rojikin
;
Gani, A. Juli Andi
;
Saleh, Choirul
;
Amin, …
- In:
International review on public and non-profit marketing
19
(
2022
)
1
,
pp. 191-217
Persistent link: https://www.econbiz.de/10013168700
Saved in:
2
Organizational commitment and professionalism of State Civil Apparatus to determine public satisfaction through good governance, public service quality and public empowerment
Rojikinnor
- In:
Journal of social and economic development
22
(
2020
)
2
,
pp. 401-413
Persistent link: https://www.econbiz.de/10012300494
Saved in:
3
Impact of job satisfaction on public service quality : evidence from Syria
Milana, Elias
- In:
Serbian journal of management : an international …
13
(
2018
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10012137175
Saved in:
4
A comparison of private and public sector performance
Caemmerer, Barbara
;
Dewar, Alistair
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1451-1458
Persistent link: https://www.econbiz.de/10010198161
Saved in:
5
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
6
Customer service quality improvement in the public sector through the Internet
Ha, Sung Ho
;
Lee, Min Jung
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1161-1176
Persistent link: https://www.econbiz.de/10008824975
Saved in:
7
Using citizen surveys to influence and document culture change in local government
Rivenbark, William C.
;
Ballard, Evans C.
- In:
Public performance & management review
35
(
2011/12
)
3
,
pp. 475-484
Persistent link: https://www.econbiz.de/10009531368
Saved in:
8
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
9
An e-marketplace of healthcare and social care services : the perceived interest
Cruz-Cunha, Maria Manuela
;
Miranda, Isabel
;
Lopes, Nuno
; …
- In:
The learning organization : TLO ; the international …
20
(
2013
)
6
,
pp. 406-418
Persistent link: https://www.econbiz.de/10010222132
Saved in:
10
Outcomes of public health reform : service availability in rural areas
Immonen, Mika
;
Vilko, Jyri
;
Koivuniemi, Jouni
; …
- In:
International journal of public sector management : IJPSM
28
(
2015
)
1
,
pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
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