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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min; Fang, Yu-hui; Cheng, Hsiang-lan; Yen, … - In: Human systems management : HSM 32 (2013) 4, pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
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Psychological contract violation and customer intention to reuse online retailers : exploring mediating and moderating mechanisms
Malhotra, Neeru; Sahadev, Sunil; Purani, Keyoor - In: Journal of business research : JBR 75 (2017), pp. 17-28
Persistent link: https://www.econbiz.de/10011699753
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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction
Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908
In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...
Persistent link: https://www.econbiz.de/10011965367
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Psychological contract breach and customer satisfaction : a study of online shopping
Chang, Hua; Zhang, Lingling - In: Services marketing quarterly 40 (2019) 2, pp. 172-188
Persistent link: https://www.econbiz.de/10012179170
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Hotel reviews during the pandemic : encouraging repeat customers to "speak up" through management response
Wang, Nan; Teo, Thompson Sian Hin; Liu, Shan; Lim, … - In: International journal of hospitality management 120 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015071099
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Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi; Jhamb, Deepika - In: International journal of services, economics and management 12 (2021) 2, pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
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Premium customers' perception of firms' customer relationship management segmentation, identity strategies and their satisfaction
Wali, Andy Fred; Nwokah, N. Gladson - In: International journal of markets and business systems 2 (2016) 4, pp. 291-308
Persistent link: https://www.econbiz.de/10011716063
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Customers' perception of fish fast-casual restaurants
Castellini, Alessandra; Samoggia, Antonella - In: Journal of food products marketing 24 (2018) 3, pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
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The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra - In: International journal of business information systems : … 32 (2019) 4, pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
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Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice - In: International journal of quality and innovation : IJQI 5 (2020) 1, pp. 76-100
Persistent link: https://www.econbiz.de/10012521544