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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,140
Konsumentenverhalten
80,660
Sparen
19,363
Savings
16,358
Theorie
15,639
Theory
15,339
Relationship marketing
9,014
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8,984
Brand management
7,541
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7,500
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6,974
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6,701
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6,661
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6,607
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5,598
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5,521
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5,431
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5,092
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4,768
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4,766
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4,510
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4,505
Internet marketing
4,499
Privater Konsum
4,489
Private consumption
4,480
Service quality
4,395
Dienstleistungsqualität
4,351
Brand
4,319
Markenartikel
4,309
Einzelhandel
4,167
Retail trade
4,124
Werbewirkung
3,631
Electronic Commerce
3,611
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3,593
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
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9
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
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1
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1
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1
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1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
319
International journal of hospitality management
199
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
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ECONIS (ZBW)
5,516
Other ZBW resources
159
BASE
2
RePEc
1
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1
Customers'
savings
rate and share of wallet : the moderating role of religion and ethnicity/immigrant generation vis-à-vis attitude as mediator
Hamin, Hamin
;
Tung, Rosalie Lam
;
Baumann, Chris
; …
- In:
Journal of strategic marketing
26
(
2018
)
5
,
pp. 400-416
Persistent link: https://www.econbiz.de/10011903369
Saved in:
2
Should captive sardines be compensated? : serving customers in a confined zone
Chen, Rachel R.
;
Gerstner, Eitan
;
Yang, Yinghui
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
3
,
pp. 599-608
Persistent link: https://www.econbiz.de/10003868077
Saved in:
3
Failure : perspectives and prospects in marketing and consumption theory
Kjeldgaard, Dannie
;
Nøjgaard, Mikkel
;
Hartmann, …
- In:
Marketing theory
21
(
2021
)
2
,
pp. 277-286
Persistent link: https://www.econbiz.de/10012520610
Saved in:
4
Consumers' expectations of sales events : how satisfied are consumer with shopping during sales events?
Sharma, Dheeraj
;
Borna, Shaheen
;
Bott, Jennifer P.
- In:
International journal of management and marketing …
10
(
2017
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10011799817
Saved in:
5
Flow-Erleben bei persönlich erbrachten Dienstleistungen
Tunder, Ralph
;
Irion, Tobias
- In:
Zeitschrift für Management : ZfM
2
(
2007
)
4
,
pp. 353-372
Persistent link: https://www.econbiz.de/10003554085
Saved in:
6
Emotional appeal, disappointment, and a concept of virtual indifference curves
Güntzel, Joachim
-
2014
Persistent link: https://www.econbiz.de/10010416463
Saved in:
7
Factors affecting satisfaction of customers'
savings
deposit in the context of COVID-19 : evidence from Vietnamese commercial banks
Tran Quoc Thinh
;
Mai Uoc Tran
;
Xuan Thuy Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 369-376
Persistent link: https://www.econbiz.de/10012671407
Saved in:
8
E-service quality dimensions and customer satisfaction among users of automated saving platforms in a typical developing economy
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
;
Esiti, …
- In:
World review of entrepreneurship, management and …
18
(
2022
)
5/6
,
pp. 566-580
Persistent link: https://www.econbiz.de/10013457263
Saved in:
9
Household life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy
;
Du Toit, Michael
- In:
International business and economics research journal
13
(
2014
)
2
,
pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
Saved in:
10
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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