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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
41
Konsumentenverhalten
40
Italy
17
Italien
16
Kundenzufriedenheit
16
Soziales Netzwerk
16
Einkaufszentrum
15
Shopping center
15
Social network
15
Beziehungsmarketing
13
Relationship marketing
13
Einzelhandel
12
Emotion
12
Retail trade
12
Culture
11
Social Web
11
Social web
11
Brand image
10
Markenimage
10
Brand management
9
Markenführung
9
Business network
8
Dienstleistungsqualität
8
Service quality
8
Social network analysis
8
Unternehmensnetzwerk
8
Complaint management
7
Marketing
7
Beschwerdemanagement
6
Ladengestaltung
6
Store design
6
Brand
5
Innovation
5
Knowledge sharing
5
Lieferantenmanagement
5
Markenartikel
5
Semantic brand score
5
Supplier relationship management
5
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5
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Article
15
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1
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15
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
Sammelwerk
1
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English
16
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Chebat, Jean-Charles
11
Borges, Adilson
3
Petruzzellis, Luca
3
El Hedhli, Kamel
2
Sirgy, M. Joseph
2
Zourrig, Haithem
2
Chebat, Elise
1
Colladon, Andrea Fronzetti
1
Gelinas-Chebat, Claire
1
Giacomelli, Gianni
1
Gloor, Peter A.
1
Goudarzi, Kiane
1
Grippa, Francesca
1
Haj-Salem, Narjes
1
Herter, Márcia Maurer
1
Massicotte, Marie-Claude
1
Michon, Richard
1
Morrin, Maureen
1
Pichierri, Marco
1
Raajpoot, Nusser A.
1
Roth, Yefim
1
Saran, Tejasvita
1
Scarpi, Daniele
1
Seger-Guttmann, Tali
1
Sharma, Arun
1
Toffoli, Roy
1
Vilnai-Yavetz, Iris
1
Visentin, Marco
1
Wang, Chen-Ya
1
Winer, Russell S.
1
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Journal of business research : JBR
7
Journal of retailing and consumer services
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of quality and service sciences
1
Psychology & marketing
1
Review of marketing science
1
Sensory marketing : research on the sensuality of products
1
The journal of services marketing
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ECONIS (ZBW)
16
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1
The impact of virtual mirroring on customer satisfaction
Gloor, Peter A.
;
Colladon, Andrea Fronzetti
; …
- In:
Journal of business research : JBR
75
(
2017
),
pp. 67-76
Persistent link: https://www.econbiz.de/10011699782
Saved in:
2
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
3
The impact of scent and music on consumer perceptions of time duration
Morrin, Maureen
;
Chebat, Jean-Charles
;
Gelinas-Chebat, …
- In:
Sensory marketing : research on the sensuality of products
,
(pp. 123-134)
.
2010
Persistent link: https://www.econbiz.de/10003933217
Saved in:
4
Effects of mall atmosphere on mall evaluation : teenage versus adult shoppers
Massicotte, Marie-Claude
;
Michon, Richard
;
Chebat, …
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 74-80
Persistent link: https://www.econbiz.de/10008839772
Saved in:
5
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
6
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
7
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
8
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
9
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
10
Special issue : Special section on retailing research
Chebat, Jean-Charles
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003736734
Saved in:
1
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