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Customer satisfaction
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IGI Global
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HAL
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Academy of Marketing
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Allgemeiner Deutscher Automobil-Club
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
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Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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International journal of contemporary hospitality management
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European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
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Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
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Service business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
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European journal of marketing : EJM
59
International journal of quality & reliability management
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Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
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EconStor
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BASE
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1
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
2
Banks, employees and brand promise delivery : customers' analytical perspective
Thomas, Baby
;
Rajendran, G.
- In:
International journal of business excellence
18
(
2019
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10012052225
Saved in:
3
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
4
A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
5
An assessment of loyalty of
bank
customers
Aggarwal, Rashmi
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 79-87
Persistent link: https://www.econbiz.de/10011656294
Saved in:
6
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
7
Drivers of customers' switching behaviour in Indian banking industry
Vyas, Vishal
;
Raitani, Sonika
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 321-342
Persistent link: https://www.econbiz.de/10010387137
Saved in:
8
Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
Saved in:
9
The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki
- In:
International review on public and non-profit marketing
11
(
2014
)
1
,
pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
Saved in:
10
Study the customers' perception towards banking services : a research report on Indian public sector banks
Limbad, Shailesh
- In:
Acta Universitatis Danubius / Oeconomica
9
(
2013
)
5
,
pp. 16-27
Persistent link: https://www.econbiz.de/10010341516
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