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Customer satisfaction
Konsumentenverhalten
79,088
Consumer behaviour
78,655
Theorie
20,678
Theory
20,224
Social Web
20,166
Social web
20,132
Preismanagement
18,935
Pricing strategy
18,847
Soziales Netzwerk
16,331
Social network
15,382
Beziehungsmarketing
10,051
Relationship marketing
10,035
Online-Marketing
8,405
Internet marketing
8,290
Markenführung
8,201
Brand management
8,195
USA
7,613
United States
7,308
Markenimage
6,852
Brand image
6,823
Deutschland
6,465
Online-Handel
6,394
Online retailing
6,380
Germany
5,884
Kundenzufriedenheit
5,764
Electronic Commerce
5,437
E-commerce
5,261
Unternehmensnetzwerk
4,944
Business network
4,926
Einzelhandel
4,841
Viral marketing
4,773
Virales Marketing
4,763
Retail trade
4,751
Dienstleistungsqualität
4,712
Service quality
4,707
Brand
4,491
Markenartikel
4,489
Innovation
4,420
Experiment
4,267
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970
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696
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3
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4,905
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79
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79
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54
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52
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52
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48
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48
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16
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16
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11
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8
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7
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6
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4
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1
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5,632
German
128
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2
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2
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Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
23
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prentice, Catherine
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Sparks, Beverley
11
Verhoef, Peter C.
11
Wu, Luorong
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Hsu, Maxwell K.
10
Huber, Frank
10
Keiningham, Timothy
10
Kim, Woo Gon
10
Law, Chun Hung Roberts
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Xu, Xun
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Jinkyung Jenny
9
Muskat, Birgit
9
Qu, Hailin
9
Román, Sergio
9
Roschk, Holger
9
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Springer Fachmedien Wiesbaden
3
Erasmus Research Institute of Management
2
IGI Global
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
326
International journal of hospitality management
198
Journal of business research : JBR
160
The journal of services marketing
107
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
92
International journal of contemporary hospitality management
86
Cogent business & management
74
Services marketing quarterly
60
Tourism management : research, policies, practice
58
The service industries journal
55
Asia Pacific journal of marketing and logistics
51
Psychology & marketing
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
45
Journal of strategic marketing
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
39
Journal of service management
38
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
32
Journal of air transport management
28
Journal of internet commerce
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of retailing
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of retail & distribution management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of services and operations management
24
International journal of services, economics and management
24
Journal of Islamic marketing
23
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ECONIS (ZBW)
5,759
BASE
2
EconStor
1
RePEc
1
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1
Self-congruity, social value, and the use of virtual social networks by generation Y travelers
Luna-Cortés, Gonzalo
;
López-Bonilla, Jesús Manuel
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011983268
Saved in:
2
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
3
The role of trust in creating positive word of mouth and behavioral intentions : the case of online social networks
Barreda, Albert A.
;
Bilgihan, Anil
;
Kageyama, Yoshimasa
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 16-36
Persistent link: https://www.econbiz.de/10011289292
Saved in:
4
Investigating factors affecting electronic word-of-mouth
Chouhan, Vineet
- In:
Capturing, analyzing, and managing word-of-mouth in the …
,
(pp. 119-135)
.
2016
Persistent link: https://www.econbiz.de/10011430620
Saved in:
5
Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele
;
Alguezaui, Salma
;
McLeay, Fraser
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
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6
Role of electronic word of mouth on purchase intention
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
- In:
International journal of business information systems : …
30
(
2019
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
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7
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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8
Evaluating the influence of social media on brand sacralization : an empirical study among young online consumers
Das, Payel
;
Mandal, Santanu
- In:
South Asian journal of global business research : …
5
(
2016
)
3
,
pp. 424-446
Persistent link: https://www.econbiz.de/10011609362
Saved in:
9
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
10
Consumers' relationships with brands and brand communities - the multifaceted roles of identification and satisfaction
Popp, Bastian
;
Woratschek, Herbert
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 46-56
Persistent link: https://www.econbiz.de/10011645105
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