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Customer satisfaction
Consumer behaviour
83,018
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80,538
Einzelhandel
17,790
Digitalisierung
16,479
Retail trade
15,188
Digitization
14,124
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9,650
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6,482
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6,237
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6,187
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6,015
E-commerce
6,006
Kundenzufriedenheit
5,737
Online-Marketing
5,020
Internet marketing
4,994
Innovation
4,831
Service quality
4,664
Dienstleistungsqualität
4,600
Brand
4,466
Markenartikel
4,465
Technischer Fortschritt
4,052
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3,865
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3,671
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Han, Heesup
55
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26
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20
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17
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17
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16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Gustafsson, Anders
13
Jang, Soocheong
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Wu, Luorong
12
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11
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11
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11
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10
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10
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9
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9
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9
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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University of Madras / Department of Commerce
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Verlag Dr. Kovač
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Springer-Verlag GmbH
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1
Technische Universität Dresden
1
Technische Universität Hamburg
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
329
International journal of hospitality management
195
Journal of business research : JBR
156
The journal of services marketing
104
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
78
Cogent business & management
75
Services marketing quarterly
59
Tourism management : research, policies, practice
56
The service industries journal
52
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
43
Journal of service management
42
Service business
42
Journal of service research : JSR
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of Services Marketing
39
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
34
International Journal of Retail & Distribution Management
30
International journal of retail & distribution management
30
Journal of retailing
30
Journal of the Academy of Marketing Science
29
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
European Journal of Marketing
24
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ECONIS (ZBW)
5,726
Other ZBW resources
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2
RePEc
2
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1
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1
Digital
Technology
in Retail : Impact on Shopper Satisfaction
Pei, Tan Jing
;
Dastane, Omkar
-
2021
upgrading shopping malls with digital retail
technology
(digital up-gradation) on shoppers’ satisfaction mediated by operational …
Persistent link: https://www.econbiz.de/10013233285
Saved in:
2
Bridging the valuescape with digital
technology
: a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
3
An empirical research study to understand the relationship between buyers and digital store
Kenge, Rohit
;
Khan, Zafar
- In:
International journal of business performance …
23
(
2022
)
3
,
pp. 323-346
Persistent link: https://www.econbiz.de/10013440078
Saved in:
4
Strategic orientation towards
digitization
to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
5
Drivers of satisfaction and usage continuance in e-grocery
retailing
: a collaborative design supported perspective
Kumar, Amresh
;
Sikdar, Pallab
;
Gupta, Manali
;
Singh, …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
2
,
pp. 176-194
Persistent link: https://www.econbiz.de/10014313198
Saved in:
6
Frontline employee inspiration in
retailing
: conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
7
The influence of digital literacy and schemes on the overall satisfaction of digital usage among unorganised retailers
Sivakumar, Arunkumar
- In:
International journal of internet and enterprise …
9
(
2023
)
4
,
pp. 322-336
Persistent link: https://www.econbiz.de/10014442647
Saved in:
8
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
9
Bad behavior and conflict in
retailing
spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
10
The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
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