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Customer satisfaction
Consumer behaviour
83,887
Konsumentenverhalten
81,439
Service quality
21,800
Dienstleistungsqualität
21,047
Persönlichkeitspsychologie
12,941
Personality psychology
12,662
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Relationship marketing
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5,255
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4,836
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4,707
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4,694
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4,480
Brand
4,410
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4,036
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Han, Heesup
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27
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27
Prentice, Catherine
25
Prybutok, Victor R.
25
Söderlund, Magnus
22
Sharma, Piyush
21
Prayag, Girish
20
Gustafsson, Anders
19
Hyun, Sunghyup Sean
19
Aksoy, Lerzan
17
Bilgihan, Anil
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Jang, Soocheong
17
Balaji, M. S.
16
Ryu, Kisang
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Shahin, Arash
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Barnes, Donald C.
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McColl-Kennedy, Janet R.
15
Mittal, Vikas
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Sparks, Beverley
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Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
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Van Vaerenbergh, Yves
14
Bang, Nguyen
13
Klaus, Philipp
13
Verhoef, Peter C.
13
Wu, Luorong
13
Amin, Muslim
12
Blut, Markus
12
Guchait, Priyanko
12
Hsu, Maxwell K.
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Izogo, Ernest Emeka
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Larivière, Bart
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Lee, Choong-Ki
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
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Deutschland / Bundeswehr / Universität Hamburg
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
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1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
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1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
386
International journal of hospitality management
301
Journal of business research : JBR
219
The journal of services marketing
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
Journal of hospitality marketing & management
130
Journal of travel and tourism marketing
122
The service industries journal
120
International journal of contemporary hospitality management
115
Tourism management : research, policies, practice
100
Cogent business & management
91
Services marketing quarterly
90
Service business
73
Journal of air transport management
72
Asia Pacific journal of marketing and logistics
69
The TQM journal : the international review of organizational improvement
69
Journal of Services Marketing
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
International journal of quality and service sciences
62
Journal of service management
62
Journal of service research : JSR
61
Psychology & marketing
59
International journal of services and operations management
58
Total quality management & business excellence
58
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
55
International journal of quality & reliability management
54
Journal of strategic marketing
53
International journal of services, economics and management
51
International journal of productivity and quality management : IJPQM
50
The international journal of bank marketing : IJBM
50
International journal of electronic marketing and retailing : IJEMR
49
Managing service quality : MSQ ; an international journal
49
Tourism management perspectives : TMP
49
Journal of Asian finance, economics and business : JAFEB
46
Journal of the Academy of Marketing Science
44
International journal of services and operations management : IJSOM
42
European journal of marketing : EJM
40
International journal of business information systems : IJBIS
39
The international review of retail, distribution and consumer research
38
Journal of Islamic marketing
37
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ECONIS (ZBW)
9,148
Other ZBW resources
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RePEc
21
EconStor
10
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4
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1
Managing service encounters with emotional
intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
Customer emotions in service robot encounters : a hybrid machine-human
intelligence
approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
4
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
5
Customers'
perception
of fish fast-casual restaurants
Castellini, Alessandra
;
Samoggia, Antonella
- In:
Journal of food products marketing
24
(
2018
)
3
,
pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
Saved in:
6
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
7
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
Saved in:
8
A study on customers
perception
towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
9
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
10
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
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