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~subject:"Customer satisfaction"
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Customer satisfaction
Service quality
21,770
Dienstleistungsqualität
21,019
Health care
16,470
Gesundheitsversorgung
15,763
Krankenhaus
13,411
Hospital
12,175
Gesundheitswesen
8,982
Health care system
8,530
Kundenzufriedenheit
6,413
Consumer behaviour
5,314
Konsumentenverhalten
5,284
Deutschland
5,073
USA
5,057
United States
4,831
Gesundheitsvorsorge
4,609
Germany
4,438
Preventive care
4,347
Relationship marketing
4,194
Beziehungsmarketing
4,190
Physicians
4,053
Ärzte
4,048
Theorie
3,984
Theory
3,848
Qualitätsmanagement
3,172
Quality management
3,057
Gesundheitspolitik
3,050
Health policy
2,875
Health
2,655
Patients
2,648
Gesundheit
2,625
Gesundheitskosten
2,554
Patienten
2,521
Health care costs
2,519
Wirtschaftsprüfung
2,510
Financial audit
2,503
health care
1,654
India
1,578
Großbritannien
1,561
Schätzung
1,527
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Undetermined
3,192
Free
1,122
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Article
5,810
Book / Working Paper
793
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153
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research-article
134
Graue Literatur
78
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78
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55
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53
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53
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51
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51
Thesis
35
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26
Fallstudie
26
Collection of articles of several authors
16
Sammelwerk
16
Konferenzschrift
10
case-report
10
conceptual-paper
10
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9
review-article
9
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7
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4
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3
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3
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1
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English
6,440
German
141
Undetermined
21
Italian
2
French
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Guchait, Priyanko
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Wu, Luorong
9
Xu, Xun
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
233
Journal of retailing and consumer services
215
Journal of business research : JBR
145
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
103
Journal of hospitality marketing & management
99
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Tourism management : research, policies, practice
67
Journal of air transport management
65
Service business
62
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
58
Cogent business & management
57
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of service management
45
International journal of services and operations management : IJSOM
43
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of hospitality and tourism insights
28
Journal of the Academy of Marketing Science
28
Health marketing quarterly
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
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Source
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ECONIS (ZBW)
6,404
Other ZBW resources
167
RePEc
21
EconStor
9
BASE
2
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1
Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.
;
Jensen, Gail A.
- In:
Health economics
23
(
2014
)
7
,
pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Saved in:
2
Does trust of
patients
in their physician predict loyalty to the health care insurer? : the Israeli case study
Gabay, Gillie
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 149-162
Persistent link: https://www.econbiz.de/10011517969
Saved in:
3
Antecedents of patient trust in health-care insurers
Gabay, Gillie
;
Moore, Dahlia
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
Saved in:
4
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
5
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
6
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
7
Perceived quality of
hospital
services from the perspective of doctors and
patients
: an integrative model
Guedes, Monica
;
Araujo, Claudia
- In:
Latin American business review
23
(
2022
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
Saved in:
8
Key factors influencing patient loyalty
Lan, Yu-Li
;
Hung, Jia-Yi
;
Chen, Chien-Chih
;
Yao, Cheng-Wen
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 89-102
Persistent link: https://www.econbiz.de/10011687994
Saved in:
9
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
10
Operational efficiency and patient‐centered health care : a view from online physician reviews
Ko, Dong‐Gil
;
Mai, Feng
;
Shan, Zhe
;
Zhang, Dawei
- In:
Journal of operations management
65
(
2019
)
4
,
pp. 353-379
Persistent link: https://www.econbiz.de/10012041388
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