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"Mehr Wunsch als Wirklichkeit" : Anforderungen an eine Bankverbindung und Qualität aus Kundensicht
Oehler, Andreas (contributor) - 2003
Persistent link: https://www.econbiz.de/10001915665
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How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena; Kirpalani, Vishnu M.; Simms, Errol A. - In: The international journal of bank marketing : IJBM 32 (2014) 4, pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
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Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
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Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
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Switching barriers' influences on service recovery evaluation in the retail banking industry : construct development and testing
Valenzuela, Fredy - In: Australasian marketing journal 22 (2014) 4, pp. 296-306
Persistent link: https://www.econbiz.de/10010472739
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Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry
Ebert, Tara - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10003804051
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The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.; Subashini, R. - In: International journal of services and operations management 21 (2015) 3, pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348