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Customer satisfaction
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Journal of retailing and consumer services
266
Journal of business research : JBR
152
International journal of hospitality management
141
The journal of services marketing
109
The service industries journal
72
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
International journal of contemporary hospitality management
54
Cogent business & management
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Tourism management : research, policies, practice
52
Services marketing quarterly
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Journal of strategic marketing
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Journal of service research : JSR
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Service business
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Asia Pacific journal of marketing and logistics
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Journal of service management
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of the Academy of Marketing Science
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The TQM journal : the international review of organizational improvement
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The journal of business & industrial marketing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
International journal of electronic customer relationship management : IJECRM
31
Psychology & marketing
31
SpringerLink / Bücher
31
European journal of marketing : EJM
27
Journal of service research
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of quality and service sciences
24
International journal of electronic marketing and retailing : IJEMR
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Journal of financial services marketing : JFSM
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Journal of marketing
23
Journal of retailing
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The international review of retail, distribution and consumer research
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International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
6,019
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1
"Mehr Wunsch als Wirklichkeit" : Anforderungen an eine Bankverbindung und Qualität aus Kundensicht
Oehler, Andreas
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10001915665
Saved in:
2
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
3
Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena
;
Kirpalani, Vishnu M.
;
Simms, Errol A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
Saved in:
4
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
5
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
6
Switching barriers' influences on service recovery evaluation in the retail banking industry : construct development and testing
Valenzuela, Fredy
- In:
Australasian marketing journal
22
(
2014
)
4
,
pp. 296-306
Persistent link: https://www.econbiz.de/10010472739
Saved in:
7
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
8
Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry
Ebert, Tara
-
2009
-
1. ed.
Persistent link: https://www.econbiz.de/10003804051
Saved in:
9
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
Saved in:
10
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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