Vasanthi, Magheswari Gopal; Soundrarajan, Vasanthi; … - In: Cogent business & management 10 (2023) 1, pp. 1-21
The present study's objective is to examine the customer satisfaction on cleanliness and other service quality dimensions in Indian Railways. In addition, gender as a moderator in the relationship between various service quality dimensions and passenger satisfaction is studied. The data was...