Similar Search Results

Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive

Gao, Yixing; Mattila, Anna S. - In: International journal of hospitality management 42 (2014), pp. 20-31

Persistent link: https://www.econbiz.de/10010410812

What recovery options to offer for loyalty reward program members : Dollars vs. Miles?

Hwang, Yoo Hee; Gao, Yixing; Mattila, Anna S. - In: International journal of hospitality management 87 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012241760

The impact of experiential consumption cognitions and emotions on behavioral intentions

Enrique Bigné, J.; Mattila, Anna S.; Andreu, Luisa - In: Journal of Services Marketing 22 (2008) 4, pp. 303-315

Purpose – The purpose of this paper is to examine cognitive and affective antecedents and consequences of satisfaction in the context of hedonic services. Design/methodology/approach – Two studies were conducted using hedonic services. The study sample was composed of 400 visitors to two...

Persistent link: https://www.econbiz.de/10014905203

Waiting time effects on the leisure experience and visitor emotions

Gnoth, Juergen; Bigné, J. Enrique; Andreu, Luisa - In: Progress in tourism marketing, (pp. 255-267). 2006

Persistent link: https://www.econbiz.de/10003538622

Museum visitors' heterogeneity and experience processing

Ruiz-Alba, José L.; Nazarian, Alireza; … - In: International journal of hospitality management 78 (2019), pp. 131-141

Persistent link: https://www.econbiz.de/10012012724

Advances in tourism marketing research: introduction to a special issue on consumer behavior in tourism destinations

Gnoth, Juergen; Andreu, Luisa; Kozak, Metin - In: International Journal of Culture, Tourism and … 3 (2009) 2, pp. 99-102

Purpose – The purpose of this editorial is to introduce the reader to six articles related to consumer behavior in tourism destinations. Design/methodology/approach – The paper introduces the papers in this special issue. Findings – Tourists are part of the tourism production process. They...

Persistent link: https://www.econbiz.de/10014768230

The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction

Mattila, Anna S.; Cho, Wonae; Ro, Heejung - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 120-128

Persistent link: https://www.econbiz.de/10003863480

Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation

Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268

Persistent link: https://www.econbiz.de/10003978775

The role of self-service technologies in restoring justice

Mattila, Anna S.; Cho, Wonae; Ro, Heejung Cheyenne - In: Journal of business research : JBR 64 (2011) 4, pp. 348-355

Persistent link: https://www.econbiz.de/10008859035

An examination of explanation typology on perceived informational fairness in the context of air travel

Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805

Persistent link: https://www.econbiz.de/10003952666