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~subject:"Customer satisfaction"
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Customer satisfaction
Hotel industry
6,410
Hotellerie
6,410
Text
1,433
Consumer behaviour
1,153
Konsumentenverhalten
1,153
Data Mining
952
Data mining
949
Service quality
842
Dienstleistungsqualität
836
Kundenzufriedenheit
709
Beziehungsmarketing
598
Relationship marketing
598
Tourism employees
570
Tourismusberufe
570
Tourism
537
Tourismus
530
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486
Firm performance
476
Hospitality industry
476
Unternehmenserfolg
474
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458
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450
Tourismuswirtschaft
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448
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text mining
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409
Internet marketing
399
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399
Theorie
383
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383
Viral marketing
366
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366
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Job satisfaction
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Han, Heesup
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8
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7
Xu, Xun
7
Hyun, Sunghyup Sean
6
Law, Chun Hung Roberts
6
Yu, Jongsik
6
Caber, Meltem
5
Cobanoglu, Cihan
5
Dabestani, Reza
5
Kim, Woo Gon
5
Lee, Jin-soo
5
Saljoughian, Mohammad
5
Shahin, Arash
5
Sparks, Beverley
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Back, Ki-Joon
4
Dedeoğlu, Bekir Bora
4
Hu, Feng
4
Jeong, Miyoung
4
Kim, Seongseop
4
Lee, Minwoo
4
Radojevic, Tijana
4
So, Kevin Kam Fung
4
Stanic, Nenad
4
Stanisic, Nemanja
4
Teichert, Thorsten
4
Al-Ansi, Amr
3
Assaker, Guy
3
Berezan, Orie
3
Bilgihan, Anil
3
Chatterjee, Swagato
3
Chen, Po-Ju
3
Cheng, Mingming
3
Choi, Hyeyoon
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
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International journal of hospitality management
126
International journal of contemporary hospitality management
51
Journal of hospitality marketing & management
47
Journal of travel and tourism marketing
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Journal of retailing and consumer services
11
Tourism management perspectives : TMP
11
Journal of hospitality and tourism insights
10
International journal of leisure and tourism marketing : IJLTM
8
Journal of business research : JBR
7
The journal of services marketing
6
The service industries journal
6
International journal of services, economics and management
5
Journal for global business advancement : JGBA
5
Journal of Islamic marketing
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism and hospitality research : THR
5
Administrative Sciences : open access journal
4
Cogent business & management
4
International journal of business and economics
4
International journal of services and operations management : IJSOM
4
Journal of air transport management
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism and hospitality research : the surrey quarterly review
4
Tourism review : the official journal of the AIEST
4
Economic research
3
Enlightening tourism : ET ; a pathmaking journal
3
Global business and finance review
3
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
Inventi impact: service sector
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of revenue and pricing management
3
The IUP journal of marketing management : IJMM
3
Total quality management & business excellence
3
Tourism economics : the business and finance of tourism and recreation
3
Advances in hospitality and leisure
2
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
2
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ECONIS (ZBW)
709
Other ZBW resources
7
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1
Ecological hotels' customer satisfaction through text mining of online reviews : a case of Ecuador hotels
Brito, Yahaira Lisbeth Moreno
;
Ban, Hyun-Jeong
;
Kim, …
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1532-1552
Persistent link: https://www.econbiz.de/10015052972
Saved in:
2
Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
Saved in:
3
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
4
Guest satisfaction & dissatisfaction in luxury hotels : an application of big data
Panchapakesan Padma
;
Ahn, Jiseon
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146172
Saved in:
5
Understanding satisfied and dissatisfied
hotel
customers : text mining of online
hotel
reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
6
How user-generated judgments of
hotel
attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
Saved in:
7
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
8
Is
hotel
technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
9
What can big data and text analytics tell us about
hotel
guest experience and satisfaction?
Xiang, Zheng
;
Schwartz, Zvi
;
Gerdes, John H.
;
Uysal, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 120-130
Persistent link: https://www.econbiz.de/10010501931
Saved in:
10
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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