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Tweens' satisfaction and brand loyalty in the mobile phone market
Martensen, Anne - In: Young Consumers 8 (2007) 2, pp. 108-116
Purpose – The purpose of this paper is to examine tweens' (8‐12 year‐olds) satisfaction with and loyalty to their mobile phones and the relationship between these. Design/methodology/approach – Based on literature studies, hypotheses about tweens' satisfaction with and loyalty to their...
Persistent link: https://www.econbiz.de/10015044173
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The customer socialization paradox: the mixed effects of communicating customer role expectations
Evans, Kenneth R.; Stan, Simona; Murray, Lynn - In: Journal of Services Marketing 22 (2008) 3, pp. 213-223
emphasize the benefits of complying with expectations may mitigate some negative effects of socialization. Practical …
Persistent link: https://www.econbiz.de/10014905196
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Household life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy; Du Toit, Michael - In: International business and economics research journal 13 (2014) 2, pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
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The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David; Piqueras-Tomás, Lidia - In: Economic research 32 (2019) 1,1, pp. 66-84
Persistent link: https://www.econbiz.de/10012387510
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The influence of external and internal factors of consumer behaviour on customer satisfaction and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia
Rushadi - In: International journal of markets and business systems 2 (2016) 4, pp. 309-334
Persistent link: https://www.econbiz.de/10011716080
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Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
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Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques; Constantino, Magda Sousa - In: International journal of sport management and marketing … 19 (2019) 1/2, pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
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An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil; Chowdhury, Sanjit Roy - In: International journal of electronic customer … 11 (2017/2018) 3, pp. 203-236
Persistent link: https://www.econbiz.de/10011966932