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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,528
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80,401
Theorie
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9,757
Relationship marketing
9,148
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9,086
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4,543
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4,492
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4,428
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4,210
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4,207
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4,186
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20
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17
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16
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16
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14
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14
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14
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13
Loureiro, Sandra Maria Correia
13
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12
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12
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11
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11
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10
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10
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10
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10
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9
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9
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9
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9
Muskat, Birgit
9
Prashar, Sanjeev
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
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1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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1
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Journal of retailing and consumer services
320
International journal of hospitality management
200
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Tourism management : research, policies, practice
59
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Journal of strategic marketing
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
33
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of Islamic marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
European Journal of Marketing
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,580
Other ZBW resources
180
BASE
3
RePEc
3
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1
Recognizing cross‐cultural differences in consumer complaint behavior and intentions: an empirical examination
Liu, Raymond R.
;
McClure, Peter
- In:
Journal of Consumer Marketing
18
(
2001
)
1
,
pp. 54-75
an empirical investigation designed to compare CCB in a collectivist
culture
with CCB in an individualist
culture
, this …
Persistent link: https://www.econbiz.de/10014848253
Saved in:
2
E‐service quality as antecedent to e‐satisfaction
Ma̳ Sabiote, Carmen
;
Ma̳ Frías, Dolores
;
Castañeda, …
- In:
Online Information Review
36
(
2012
)
2
,
pp. 157-174
Purpose – The purpose of this paper is to analyse the influence of
culture
on the relationship between each of the …
Persistent link: https://www.econbiz.de/10014966151
Saved in:
3
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
Saved in:
4
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
Saved in:
5
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
6
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
7
Development of a conceptual model to understand the purchase intentions of Takaful (Islamic insurance) customers
Rizwan, Shahid
;
Al-Malkawi, Husam-Aldin Nizar
- In:
Journal of economic cooperation & development
42
(
2021
)
1
,
pp. 197-224
Persistent link: https://www.econbiz.de/10013171005
Saved in:
8
FinTech, crowdfunding and customer retention in Islamic banks
Baber, Hasnan
- In:
Vision : the journal of business perspective
24
(
2020
)
3
,
pp. 260-268
Persistent link: https://www.econbiz.de/10012287404
Saved in:
9
E-government adoption and user's satisfaction : an empirical investigation
Athmay, ALaa Aldin A. AL
;
Fantazy, Kamel
;
Kumar, Vinod
- In:
EuroMed journal of business
11
(
2016
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10011567863
Saved in:
10
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
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