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A longitudinal comparison of customer satisfaction and customer-company identification in a service context
Huang, Min-Hsin; Cheng, Zhao-Hong - In: Journal of service management 27 (2016) 5, pp. 730-750
Persistent link: https://www.econbiz.de/10011553126
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Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till; Quaiser, Benjamin; Wieseke, Jan; Rese, Mario - In: Journal of marketing 78 (2014) 6, pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
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Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini; Singh, Nidhi - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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The importance of customer participation for high-contact services : evidence from a real estate agency
Yang, Albert Jing-Fuh; Huang, Yung-Chin; Chen, Yenming J. - In: Total quality management & business excellence 30 (2019) 7, pp. 831-847
Persistent link: https://www.econbiz.de/10012199791
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Antecedents and effects of customer-service employee attachements on customer-companyx identification and word-of-mouth : the case of Cheong in South Korea
Cho, Seong Do; Kim, Kyoungeun; Kim, Daekwan - In: Journal of global scholars of marketing science : … 25 (2015) 1, pp. 91-105
Persistent link: https://www.econbiz.de/10010519573
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The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
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The importance of CSR in forming customer-company identification and long-term loyalty
Huang, Min-Hsin; Cheng, Zhao-Hong; Chen, I-Chun - In: The journal of services marketing 31 (2017) 1, pp. 63-72
Persistent link: https://www.econbiz.de/10011615657
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Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633