A longitudinal comparison of customer satisfaction and customer-company identification in a service context
Year of publication: |
2016
|
---|---|
Authors: | Huang, Min-Hsin ; Cheng, Zhao-Hong |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 27.2016, 5, p. 730-750
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Longitudinal analysis | Customer satisfaction | Customer-company identification | Relationship velocity |
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