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Customer satisfaction
Quality management
32
Qualitätsmanagement
32
Service quality
29
Dienstleistungsqualität
28
Iran
26
Kundenzufriedenheit
20
Kano model
14
Lieferkette
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Supply chain
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Performance-Messung
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Shahin, Arash
24
Dabestani, Reza
5
Saljoughian, Mohammad
5
Shirouyehzad, Hadi
3
Balouei Jamkhaneh, Hadi
2
Harsij, Hossein
2
Mohammadi, Somaye
2
Abedi, Saeed
1
Akasheh, Sajad
1
Attafar, Ali
1
Dehghan, Ali
1
Goujani, Afshin Jahanbazi
1
Hosseini Cheryani, Sayedeh Zahra
1
Iraj, Elham Bagheri
1
Isfahani, Ali Nasr
1
Janatyan, Nasibeh
1
Kamali, Ahmad
1
Kheradmandnia, Manouchehr
1
Mahdavi, Zahra
1
Mohseni, Nematollah
1
Nourmohammadi, Ali
1
Qazi, Mahmoud Reza Rahbar
1
Rahbar Qazi, Mahmoud Reza
1
Ranjbar, Mohammad Javad
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Reza Jalilvand, Mohammad Reza
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Safari, Ali
1
Shahin, Reza
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Shahiverdi, Somayeh Mohammadi
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Shahmohammadi, Faramarz
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Shahrestani, Hossein Vaez
1
Shekarchizadeh, Ahmadreza
1
Vosta, Leila Nasrolahi
1
Yazdani, Bita
1
Zairi, Mohamed
1
Zenouzi, Bahman
1
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International journal of productivity and quality management : IJPQM
7
International Journal of Quality & Reliability Management
3
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal ; BIJ
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of services and operations management
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
The TQM Journal
1
The international journal of productivity and performance management
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ECONIS (ZBW)
20
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1
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
Saved in:
2
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
3
Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash
;
Shahiverdi, Somayeh Mohammadi
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
Saved in:
4
Examining the relationship between branding and customers' attitudes toward banking services : empirical evidence from Iran
Reza Jalilvand, Mohammad Reza
;
Shahin, Arash
;
Vosta, …
- In:
International journal of Islamic and Middle Eastern …
7
(
2014
)
2
,
pp. 214-227
Persistent link: https://www.econbiz.de/10011335125
Saved in:
5
Service quality gaps & Six Sigma
Dehghan, Ali
;
Shahin, Arash
;
Zenouzi, Bahman
- In:
Journal of management research
4
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
Saved in:
6
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
7
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
8
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
9
Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
10
Infrastructure and core QM, human resource results and customer satisfaction : the case of Iranian auto-industry part suppliers
Yazdani, Bita
;
Attafar, Ali
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 78-98
Persistent link: https://www.econbiz.de/10011577580
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