Similar Search Results

A customer scorned : effects of employee reprimands in frontline service encounters

Pugh, Harrison B.; Brady, Michael K.; Hopkins, Lucas M. - In: Journal of service research : JSR 21 (2018) 2, pp. 219-234

Persistent link: https://www.econbiz.de/10011855801

Research on service frontline employees : a science - practice perspective

Solnet, David; Golubovskaya, Maria - In: Journal of service management 34 (2023) 5, pp. 1021-1037

Persistent link: https://www.econbiz.de/10014456531

The effects of employee behavior in sustainable service organizations

Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105

Persistent link: https://www.econbiz.de/10013410803

Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Cho, Meehee; Bonn, Mark Andrew; Han, Su-Jin; Lee, Kyung Hee - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2888-2912

Persistent link: https://www.econbiz.de/10011611032

Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization

Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341

Persistent link: https://www.econbiz.de/10011915406

An imitation game : supervisors’ influence on customer sweethearting

Ertz, Elias; Becker, Laura; Büttgen, Marion - In: The journal of services marketing 36 (2022) 3, pp. 432-444

Persistent link: https://www.econbiz.de/10013407512

The authentic service employee : service employees' language use for authentic service experiences

Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209

Persistent link: https://www.econbiz.de/10011645572

The complementarity of frontline service employee creativity and attention to detail in service delivery

Sok, Phyra; Sok, Keo Mony; Danaher, Tracey S.; Danaher, … - In: Journal of service research : JSR 21 (2018) 3, pp. 365-378

Persistent link: https://www.econbiz.de/10011916526

The productive service employee : personality, stress, satisfaction and performance

Harris, Eric G.; Fleming, David E. - In: The journal of services marketing 31 (2017) 6, pp. 499-511

Persistent link: https://www.econbiz.de/10011801572

Signaling authenticity for frontline service employees

Matthews, A. Lynn; Eilert, Meike - In: The journal of services marketing 36 (2022) 3, pp. 416-431

Persistent link: https://www.econbiz.de/10013407527

1
2
3
4
5
6
7
8
9
10
Next
Last