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To tip or not to tip, that is the question : rewarding customer service encounters
Richardson, Alan J.; Kilfoyle, Eksa - In: Accounting perspectives : a journal of The Canadian … 13 (2014) 4, pp. 301-308
Persistent link: https://www.econbiz.de/10010482215
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The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.; Gourlay, Kenneth - In: International journal of hospitality management 99 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
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Risk evaluation of group package tour service failures that result in third-party complaints
Chang, Dong-shang; Chung, Jenq-hann - In: Journal of travel and tourism marketing 29 (2012) 7/8, pp. 817-834
Persistent link: https://www.econbiz.de/10009710991
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Preiszufriedenheit bei Innovationen : nachfrageorientierte Analyse am Beispiel der Tourismus- und Airlinebranche
Pohl, Alexander - 2004 - 1. Aufl.
Preisfindung bei Innovationen als Analysegegenstand im Marketing Preistheorie als theoretischer Bezugsrahmen und Entwicklung einer beziehungsorientierten Preistheorie als Analyserahmen Preiszufriedenheit und Innovationstypologie Modell zur Bildung und Wirkung von Preiszufriedenheit bei...
Persistent link: https://www.econbiz.de/10002403728
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi; Tsai, Chin-Shih; Hsiung, Hsiao-Wen; Chen, … - In: The journal of services marketing 29 (2015) 3, pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
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The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu; Sabadie, William; Grégoire, Yany - In: Marketing letters : a journal of research in marketing 30 (2019) 3/4, pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
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Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Assessing service quality, switching costs and customer loyalty in home-delivery services in Taiwan
Chou, Pin-fenn; Lu, Chin-shan - In: Transport reviews : TR 29 (2009) 6, pp. 741-758
Persistent link: https://www.econbiz.de/10003914416