//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Das ethische Dilemma der Servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
Relationship marketing
26,443
Beziehungsmarketing
25,768
Unternehmensethik
17,711
Business ethics
17,124
Job satisfaction
13,806
Arbeitszufriedenheit
13,097
Dienstleistungssektor
12,473
Service industry
11,467
Consumer behaviour
10,520
Konsumentenverhalten
10,464
Arbeitskräfte
9,859
Workforce
9,077
Wirtschaftsethik
8,979
Deutschland
7,619
Economic ethics
7,266
Theorie
7,121
Theory
7,047
Customer satisfaction
6,994
Kundenzufriedenheit
6,885
Germany
6,675
Corporate Social Responsibility
6,338
Corporate social responsibility
6,330
Service quality
5,635
Dienstleistungsqualität
5,561
Ethics
5,517
Ethik
5,492
Stress
5,000
USA
4,653
United States
4,282
Work stress
4,022
Arbeitsverhalten
3,698
Work behaviour
3,681
Mitarbeiterbindung
3,295
Employee retention
3,292
Kundenservice
3,080
Personalmanagement
2,986
Human Resource Management
2,974
Führungsstil
2,889
Leadership style
2,875
more ...
less ...
Online availability
All
Undetermined
1,296
Free
336
Type of publication
All
Article
2,567
Book / Working Paper
895
Journal
10
Other
1
Type of publication (narrower categories)
All
Article in journal
1,740
Aufsatz in Zeitschrift
1,740
Aufsatz im Buch
437
Book section
437
Hochschulschrift
236
research-article
219
Thesis
197
Graue Literatur
156
Non-commercial literature
156
Arbeitspapier
81
Working Paper
81
Collection of articles of several authors
80
Sammelwerk
80
Case study
71
Fallstudie
71
Bibliografie enthalten
48
Bibliography included
48
case-report
48
Aufsatzsammlung
45
Ratgeber
43
Guidebook
41
Konferenzschrift
25
review-article
23
viewpoint
18
Collection of articles written by one author
16
Lehrbuch
16
Sammlung
16
Textbook
16
Conference proceedings
14
conceptual-paper
14
review
13
Handbook
11
Handbuch
11
non-article
10
Amtsdruckschrift
8
Conference paper
8
Government document
8
Konferenzbeitrag
8
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
more ...
less ...
Language
All
English
2,664
German
792
Undetermined
19
French
5
Lithuanian
4
Spanish
2
Finnish
1
more ...
less ...
Author
All
Stauss, Bernd
18
Thomas, Oliver
14
Pepels, Werner
11
Wirtz, Jochen
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Cook, Sarah
9
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Shin, Hyunju
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Ellinger, Alexander E.
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Dagger, Tracey S.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Gelbrich, Katja
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Haas, Alexander
6
more ...
less ...
Institution
All
Books on Demand GmbH <Norderstedt>
6
Springer Fachmedien Wiesbaden
6
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
IGI Global
2
ISM University of Management and Economics
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
Siauliai University
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
Bergische Universität Wuppertal
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Förderkreis des Verbandes Deutscher Verkehrsunternehmen
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
76
The journal of services marketing
76
International journal of hospitality management
74
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
Journal of service management
30
Journal of service research
28
The TQM Magazine
28
Human Resource Management International Digest
26
International journal of contemporary hospitality management
24
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
International Journal of Retail & Distribution Management
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
The International Journal of Logistics Management
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
International journal of quality and service sciences
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International Journal of Contemporary Hospitality Management
12
Journal of Consumer Marketing
12
more ...
less ...
Source
All
ECONIS (ZBW)
3,084
Other ZBW resources
349
RePEc
19
BASE
17
EconStor
3
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
3,473
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Operational improvement competence and service recovery performance : the moderating effects of role
stress
and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
7
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
8
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
9
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
10
Alleviating job
stress
to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->